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Face for Business Blog

IT Company Case Study

Being an IT business means that you’re constantly on the phone trouble shooting client issues or are in the middle of undertaking complicated and intricate repairs on computers or installing cables onsite.

The people at North West Linux were struggling to answer all their client queries, with some customers becoming disgruntled and frustrated leaving various voicemails and hearing engaged tones when ringing up to report a fault.


 Face for Business Small Business Saturday UK December 2017


With Brexit casting a shadow on the economy and the future of the UK in limbo, as a small business owner things might feel pretty bleak at the moment.  If you could do with a boost and something positive to work towards, why not get involved with Small Business Saturday UK?  American Express created the concept in the US to encourage consumers to shop with smaller businesses when it became clear that incentives such as Black Friday and Cyber Monday were mainly benefitting bigger outfits.  Following the successful roll-out in America, the venture was introduced in the UK and Saturday 2nd December marks the 5th anniversary in this country.  American Express together with the likes of Dropbox and Vistaprint are heavily involved with the campaign, with the Federation of Small Businesses and Enterprise Nation also at the heart of this Government backed grassroots movement.  The event is open to everyone and getting involved is quick, easy and very beneficial.  


September Start Anew Face for Business




The holidays are over, the nights are drawing in and let’s face it with no bank holidays in sight until Christmas, this time of year can feel a little flat.  Rather than counting down the days to the end of the year, why not make the last three months of 2017 the best?


 support business

When you think of call answering, you think of just that. A call is taken and a message is passed on.  In some cases, this is true, but at Face for Business we work with a wide range of companies, each with a specific set of requirements, that we not only aim to meet, but exceed.  From the moment your phone rings, our fully trained staff take over and do so much more than say ‘hello’.

Interim cover support during peak periods

There are times when all businesses need a little extra help and Face for Business ensure you are totally supported and your calls are taken care of, leaving you to get on with the job in hand. Whether your business is a large financial corporation or an independent funeral director (and many many more in between) we know how to answer your calls, and just as you like us to!  Whether you need lunchtime cover, help with staff sickness, additional support as permanent staff are recruited or you have a marketing campaign running that is generating an increase in enquiries, we can help. We also provide seamless and essential back up support to your reception and switchboards.