South & Central Electrical Ltd are in the electrical contracting industry and are continually out on site. Therefore, they are mostly unavailable to take phone calls.
However, as they rely on phone calls to capture new business, they were concerned about missing calls. Now, whether they are out on site or taking a call or in an area without any mobile signal, they feel at ease as their calls are taken care of. As their messages are sent direct to their mobile, they can prioritise which callers to ring back.
We provide telephone answering services for Gerrard’s Carpet Cleaners. Gerrard’s has been with Face for Business for just over a year now, and we have developed an excellent working relationship with them. As the nature of their job is to be out of the office, meeting clients and viewing jobs, they were concerned about the number of calls they were missing.
The main reason why Gerrard’s came to Face for Business is because they didn’t feel the need to employ a full-time assistant. They cherish the fact that they can stop ‘worrying about missing important calls’. Not only do we take calls from existing clients, we also capture many new clients for Gerrard’s, and have effectively contributed towards the growth of their business. Gerrard’s like the fact that their messages are emailed to them, and they can check them whilst out and about, and can respond as necessary.
Being an entrepreneur has huge benefits and the potential rewards are endless, but it can also be lonely, stressful and more demanding than many employee positions. Global Entrepreneurship Week (13-19 November) is all about celebrating the rich entrepreneurial spirit in the UK and it is hoped people will #GetInvolved and find the support they need so they can achieve the success they deserve. At Face for Business we know that while it isn’t always possible to take on permanent staff, even when you are over stretched and have a full delivery book, you can outsource certain tasks to ease the load.
They might have been all the rage back in the ‘80s, but three decades on and the answering machine really has had its day. While it can be hard to take all calls that come in, leaving them to be picked up by an answering machine, or voicemail, can be a big mistake. At Face for Business we believe nothing quite beats the sound of a human voice and our caller satisfaction survey highlighted that sentiment.