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Face for Business Stop 6 Points Blog


Do you use the phone in your car? Do you regularly make calls in between meetings and whilst commuting in the car? Would you rather take away the worry of missing calls and the stress of multi-tasking and just enjoy the ride?

Driving whilst using the phone is illegal. A new driving law came into effect on 1 March 2017, and it can now cost a £200 fine and 6 points on your driving licence. 

Read more here:  https://www.gov.uk/using-mobile-phones-when-driving-the-law 

The Lip Doctor

We’ve been answering The Lip Doctor’s overflow calls now for several years. There are two practitioners in the business, and often they are both in appointments or consultations with their clients, and have no-one to answer their calls for them when they are unavailable.

They use us as an outsourced reception, meaning that when they are able they answer calls themselves. However, when one of them is with a client at reception, in an appointment or consultation, or are on the phone themselves, then they set their phone divert so engaged or unanswered calls come to us.


 Vicky IFA Blog March 17
Victoria, Lead PA for the Finance Sector

Our telephone answering PAs are the difference

Here at Face for Business we strive to make our clients’ callers' experience a positive and pleasurable one. We believe that ‘Our PAs are the Difference.’ Why are they different? Because they care – each and every one of our PAs look after their own clients and strive to become the best telephone answering PA that they can. They are conscientious, polite, friendly, yet professional.

Read more about why are PAs will make a difference to your SME business here.

Mifid 11 Compliance

The MIFID II (Markets in Financial Instruments Directive) will come into force in January 2018, with the FCA proposing to extend the current financial sector telephone call recording requirements to IFA firms and wealth managers.

For many financial advisors and wealth managers understanding the complexities of the new requirements is presenting real problems when it comes to choosing a solution. There are myriad call-recording offerings on the market, many purporting to be all-encompassing, record everything packages. But do they actually do what they say on the tin?