As you may have already guessed, here at Face for Business we are incredibly passionate about answering the calls and queries of customers across a whole range of business sectors; we believe that customer service is key to a successful business.
This got us thinking about how call answering affects larger organisations such as local authorities, responsible for addressing the queries of an entire area.
Sustainability is a priority for businesses all over the world. In order to achieve compliance, there are a growing number of business standards and expectations you must work to, as well as government regulations. But if you are a small business with limited resources, being sustainable may seem impossible.
In reality, sustainability can be used to identify and control risk, reduce costs and improve your reputation, and developing sustainability standards can be simple.
Face For Business has been profiled as one of 100 small businesses in the run up to the country’s first ever Small Business Saturday UK. The idea originated in America, and has been taking place on the first Saturday after thanksgiving, with the main message to ‘shop local’ and use independent businesses.
Face For Business signed up for this initiative a couple of months ago as we felt passionate about raising the profile of small businesses in the UK.
It was recently reported in The Guardian that “in a decade there will be approximately 4 billion people using smartphones and taking them everywhere”. This news comes from the recent announcement of Twitter being valued at £19bn during its first day as a public company. The article goes on to say that ‘social media has come of age’ and that applications such as Twitter “have the potential to be the glue” on these devices.