Customer service is the direct link between you and your customers. Your customer service staff act as the human face of your organisation, reflecting your ethos and standards.
West Lancashire Borough Council, like any UK council, needs a robust and efficient customer service team in order to deal with inbound calls, web queries, and face-to-face enquiries surrounding benefits, bill payments, housing and more.
We have looked at West Lancashire Borough Council's publicly available statement of accounts to get an idea of their annual spend on customer service staff over the last 5 years.
Face For Business has just been profiled on Small Business Saturday’s social media pages. Small Business Saturday is government backed initiative, which raises the profile of small businesses across the UK. There will be a host of events taking place on Saturday 7 December 2013. During the run up to this date, there will be 100 small businesses profiled each day. We are business No.56 to be profiled.
Aware Driving Academy has a significant number of accreditations to their name, which proves that they are very much 'aware' of the need for effective training! Aware Driving Academy's website is an excellent example of how to promote your company's service.
Below we have created the ultimate list of hints and tips for getting more done in your working day.
Start as you mean to go on. Whether you work in an office or if you work at home, make sure that your workspace is tidy and that everything you need is readily available. Too much clutter can result in time being wasted unnecessarily.
2. Remove distractions
If you want to concentrate, you need to have the time and space to do so. If your phone is constantly ringing, or you spend time looking on social media, you can get distracted from the task at hand. Remove these from the equation.