ISO 9001: 2015 is a quality management standard that aids in business efficiency, improves company culture and increases customer satisfaction, thus ensuring a quality product alongside quality processes and procedures.
The quality management system focuses on service, product and customer satisfaction, ensuring a consistent level of quality, continual improvements, and corrective actions, whilst aiding the Company’s dedication to rendering a quality service to our Customers.
Alun Jones, Partner, Face for Business - Chester & North Wales
Are you aware of the Federation of Small Businesses? Did you know that the founder of the Federation of Small Businesses has strong links to North Wales? Local businessman Alun Jones (Face for Business) made this discovery whilst at a F2N Conference networking event at Glasdir in Llanrwst. Alun got talking to Welsh FSB representative, Selwyn Williams about the benefits of joining the FSB, and during discussions, Selwyn told Alun that the founder of the FSB lived in North Wales!
FACE FOR BUSINESS continue to go the extra mile for its clients with online payment systems.
OUR STORY SO FAR….
Face for Business opened its doors in July 2013, providing a phone answering service, and answering calls on behalf of our customers and, as stated in our mission statement, ‘ to become the UK’s best virtual PA/Receptionist provider, by going the extra mile for our Customers and delivering outstanding quality, service and value.’ Visit our website to find out more.
In September 2013 we were approached by a Driving School client of ours who asked if we could manage their diary and book appointments for them. We innovated and built on our current call answering system and went on to create the ‘FFB Diary’ for our clients use.
There are over 40,000 businesses using Groupon to sell their products and services.
Are you one of these 40,000 businesses who regularly submit offers on daily deals sites such as Groupon and Wowcher? If so, how do you ensure that all new business enquiries are maximised? Your phone calls may increase tenfold, but how do you meet demand? You have to think about your existing staff being busy with customers or clients, and your receptionist may not be able to answer every single incoming call…