We’ve been answering The Lip Doctor’s overflow calls for several years now. There are two practitioners in the business, and often they are both in appointments or consultations with their clients, and have no-one to answer their calls for them, when they are unavailable.
They use us as an outsourced reception, meaning that when they are able to they answer calls themselves. However, when one of them is with a client at reception, in an appointment or consultation, or are on the phone themselves, then they set their phone divert so engaged or unanswered calls come to us. The Lip Doctor also divert all their calls to us when they are on holiday, and when they are away at training days and industry related conferences.
Victoria, Lead PA for the Finance Sector
Here at Face for Business we strive to make our clients’ callers' experience a positive and pleasurable one. We believe that ‘Our PAs are the Difference.’ Why are they different? Because they care – each and every one of our PAs look after their own clients and strive to become the best telephone answering PA that they can. They are conscientious, polite, friendly, yet professional.
Read more about why are PAs will make a difference to your SME business here.
The MIFID II (Markets in Financial Instruments Directive) will come into force in January 2018, with the FCA proposing to extend the current financial sector telephone call recording requirements to IFA firms and wealth managers.
For many financial advisors and wealth managers understanding the complexities of the new requirements is presenting real problems when it comes to choosing a solution. There are myriad call-recording offerings on the market, many purporting to be all-encompassing, record everything packages. But do they actually do what they say on the tin?
The Brighton Mortgage Company has been operated by Malcolm Latchman for over 10 years. Based in the South East, Malcolm has clients ringing him from all over the UK, and as a sole trader he needed help answering business calls during busy periods. He has been using Face for Business’ telephone answering service for a number of years now, and says the switch has been instrumental in the effectiveness of his working day.