Sue - Personal Assistant
Sue joined Face for Business in March this year. She loves working for us as everyone really does work as a team and help each other out. “We all get along so well! I look forward in the morning to coming into work which is a lovely feeling!”
Sue at our Twinkle House Fundraising Event with Reece Cannon.
“Face for Business is a great business and offers our clients a very personal service – by using our business all their calls are answered, so they don’t have to worry about missing any. Also they can update their status - for instance if they are in a meeting or on leave or out of the office, so we can relay that information to their customers. As a PA you are assigned your own clients so you do get to know the customers who ring regularly”.
"All the team are friendly, professional and handle your calls as if they were in your office, answering every call with your company name, taking messages and making sure you maintain a consistent professional image for your business by making sure you don’t miss a call. All calls are recorded and appear on the client’s portal, and this keeps us on our toes as we know that our clients can log in and listen to the way we handle their calls! I think this is unique to Face for Business.”
Snowdonia Mountain Railway, Snowdonia, North Wales
“Make your customers’ experience of your tourism business memorable.” That’s the advice from Denise Hampson, former British cycling champion and author of ‘Desire Code’.
Face for Business attended the Go North Wales conference (as part of the International Festival of Business 2016) in the summer of this year, and we were enthused by the amount of fantastic tourism activities on offer in North Wales, and furthermore, we were inspired by all the speakers who presented. Denise was one of the speakers at the conference and her talk really resonated with us. Denise tried to get the audience to think about the customers experience and the logistics behind their thinking. One comment she made gave us food for thought, as she suggested that customers may try to book tourism activities during a spare ’30 seconds’. She asked us, ‘would you be prepared?’ Denise reinstated that as a tourism business you really need to give your customers certainty and confidence that they made the right decision in booking with you, and all this starts from their first interaction…
Face for Business provides companies in the financial sector a personalised solution for the problem of missed calls. Are you missing calls during busy working times, such as the first hour of the working day or over lunchtime? Are you worried this is making your business appear unprofessional or inconsistent? Are some months busier than others and you don’t want or need to hire full time staff or afford the time and expense of hiring temp staff? Have you considered outsourcing?
Business agility masters are happy to host this FREE event! Want to be in the know and get savvy on outsourcing to help grow or manage your business? Then read on...
You’ve got a great business, your customers love you, your product and/or service is superb. But is growing your business in a cost and time effective way causing you more headaches than you can imagine? Or do you have peak times in your business that are proving difficult to manage? This is where business agility and outsourcing comes in.