Call handling & diary management for the aesthetics industry
Ever been in the middle of a consultation with a new client and blushed as you made your apologies when the phone rang and you realised you hadn’t diverted your calls? Don’t worry, it happens to the best of us but it doesn’t need to be an ongoing issue. At Face for Business we are speaking to an increasing number of professionals from the aesthetics industry who need help when it comes to managing their phone enquiries. Word of mouth, social media, networking and traditional marketing can all help generate new leads, but if you are too busy to take the calls your hard work might be in vain. While right now might not be the time for you to hire a PA of your own, by using a call answering service for your aesthetics business, you can have all the benefits of a company receptionist but without employment contracts, salaries, sick pay, holiday time or pensions to worry about. Or alternatively, if you have a receptionist we can help at busy periods, lunchtimes or during annual leave.
Business is booming, the order book is full and your social media feeds are buzzing, but if you can’t get to the phone to speak to customers, you could have a problem on your hands. While you might not be in the position to employ a member of staff, using a telephone answering service is an efficient, cost effective solution to ensure when the phone rings, a human is there to take the call. At Face for Business we work with a range of clients from small start-ups to established national companies and offer each one a bespoke service that meets their needs. If you are wondering if call answering is for you, let’s have a look at what it offers.
While you can talk about how amazing you and your business are, as Bryony Thomas writes in Watertight Marketing, if you have no proof of these promises and claims, why should anyone believe you? (See Leak #6 of her methodology). Harsh but true. Using testimonials might make you cringe, but the reality is they are a key part of the marketing mix and if you aren’t using them, you’re missing a powerful trick. An authentic testimonial from a happy customer speaks volumes, and let’s face it a referral from a colleague or friend beats taking a risk on a cold sales pitch or random website. Whether it’s comments, case studies or online reviews, at Face for Business we believe in the power of testimonials and have looked at how you can use nuggets of unbiased, impartial information to make your business stand out from the crowd.
Being an IT business means that you’re constantly on the phone trouble shooting client issues or are in the middle of undertaking complicated and intricate repairs on computers or installing cables onsite.
The people at North West Linux were struggling to answer all their client queries, with some customers becoming disgruntled and frustrated leaving various voicemails and hearing engaged tones when ringing up to report a fault.