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 Vicky IFA Blog March 17
Victoria, Lead PA for the Finance Sector

Our telephone answering PAs are the difference

Here at Face for Business we strive to make our clients’ callers' experience a positive and pleasurable one. We believe that ‘Our PAs are the Difference.’ Why are they different? Because they care – each and every one of our PAs look after their own clients and strive to become the best telephone answering PA that they can. They are conscientious, polite, friendly, yet professional.

Read more about why are PAs will make a difference to your SME business here.

Mifid 11 Compliance

The MIFID II (Markets in Financial Instruments Directive) will come into force in January 2018, with the FCA proposing to extend the current financial sector telephone call recording requirements to IFA firms and wealth managers.

For many financial advisors and wealth managers understanding the complexities of the new requirements is presenting real problems when it comes to choosing a solution. There are myriad call-recording offerings on the market, many purporting to be all-encompassing, record everything packages. But do they actually do what they say on the tin?

IFA Case Study

The Brighton Mortgage Company has been operated by Malcolm Latchman for over 10 years. Based in the South East, Malcolm has clients ringing him from all over the UK, and as a sole trader he needed help answering business calls during busy periods. He has been using Face for Business’ telephone answering service for a number of years now, and says the switch has been instrumental in the effectiveness of his working day.

Face for Business' interview with Andy Ainscough Surf Snowdonia North Wales

Surf Snowdonia, North Wales (Photo: www.FreeSurf.TV)


Networking and North Wales 

Go North Wales 

Networking brings many opportunities to people, and whether attending conferences and seminars or specific weekly meetings, you are bound to come across someone who inspires you and more often than not, you will meet a group of people who are passionate about their businesses and sector.  This became apparent to me during the International Festival of Business 2016, in Liverpool.  I attended the Go North Wales Conference, with my colleague, Alun Jones, and I got to learn so much about North Wales' tourism sector after listening to the many speakers, who all spoke so passionately about their ventures.  From an indoor zip wire experience in a cavernous environment, to a British cycling champion talking about a 'Desire Code', I came away with so much adoration for these North Wales businesses.  However, there was one particular venture that stood out for a number of reasons - Surf Snowdonia. This man-made, purpose-built inland surf lagoon is the first of its kind in the UK, and the only inland surf lagoon in the UK.   Andy Ainscough, the Managing Director, wanted to expand his horizons and after being inspired by the family business and his love of the great outdoors, sporting activities, and surfing (of course), Surf Snowdonia was born.

Whilst I was networking at the IFB2016, I spoke with Andy and asked him if I could interview him for Face for Business' blog, which he agreed too. I told him that his story would inspire our followers, and that it would give other entrepreneurs and start-ups hope. This unique surf centre has been open to the public since August 2015 and has amassed great achievements so far.  They have reached their 150,000th visitor, won numerous awards including a North Wales Tourist Award, and have hosted the world’s first ever stadium surfing event in conjunction with Red Bull, no less. They are also featured at No.4 in Lonely Planet's Top Regions to Visit in 2017. Phew...

Would you like to know how such a gigantic project got off the ground? Would you like to know who Andy's main business influencers are?  Read our interview with him, which we've entitled 'If you build it, people will come'. (Drop us a line if you know which film we're giving the nod to!).