0333 323 1007 | CLIENT PORTAL

Excellence in Business Call Answering

Outsourced Reception Services

Professional PAs ready to answer your overflow calls when needed. We get to know your business and your callers, and our fully outsourced switchboard can help improve business productivity and continuity.

Our Promise

A GREAT EXPERIENCE

  • All your callers will get the right first impression
  • Flexible call answering support as and when you need it
  • Reduced HR costs and increased staff efficiencies
  • Great free features such as call screening and recording
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  • FFB answers overflow calls for our clinics nationally; provide a first-class service and are lovely people to deal with. We have our own log-in portal and can analyse the call loss, call lengths etc. All calls are recorded so we can retrieve important information if needed. They are a fantastic company, always very helpful and friendly and great with our clients.
    Nationwide Cosmetic Surgeons
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People are the Difference...

Our PAs will get to know
you and your business

Your dedicated PA gets to know you and your business in a welcome call, and will ensure that she has all the information needed to make your caller’s experience a positive one. Because we’re not based in your office, we go the extra mile to ensure that we know more about you and your business. This is done via regular contact with you and your staff. We want to make our service a personable one and build a relationship with you. What’s more, all our PAs are IQ and psychometrically tested for your peace of mind.

How it Works

We look after your calls…
As if based in your office.

  • Our Service
  • Additional Support
  • Tailored Services
  • Disaster Recovery

How we can help you more...

If you need us to answer your overflow calls from your existing switchboard when it’s busy, or if you would like to use us as a fully outsourced switchboard, we’ll look after your calls for you. We’ll transfer the call to the requested person’s extension or mobile, or a message will be sent on immediately via email or text.

Use the service when you need it...

We’re here to give you additional support during peak business periods, and flexible cover during lunchtimes, holidays and unplanned staff absences. We can also provide interim support when you’re looking to recruit new members of staff.

We‘ll handle your customer service or sales enquiries

We can offer you extra business support with marketing campaigns, customer services or help desk calls, sales enquiries and staff diary management.

Our systems are resilient

Our phone lines will never let you down, and we’re always there for you in the event of an emergency. Should your telephony system or phoneline stop working, all your calls will be re-routed and none missed.

No Obligation Consultation and Trial

We’ll work with you every step of the way

We understand outsourcing calls is a big step. Our no obligation consultation will help us to completely understand your requirements, and the free 7-day trial will show you just how many calls you’ve missed. We want to prove just how much value our service can bring to your business.

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We look forward to call handling on your behalf!

We’re Feature Rich…

And the Right Choice for Your Business

  • Set-up
  • Teams
  • Technology
SET-UP

Simple Set-up Process

Seamless Telephony Integration
Working with us couldn’t be easier. Our service set-up is seamless and if needed you can be set up within hours.
Telephony Integration
Online Portal Access
Meet Your Dedicated PA
Business Number Setup
Answer Scripting
Messaging Setup
Teams

Dedicated Teams

Experienced and Professional
Our PAs work within areas of expertise, and have the knowledge and life experience required to answer your calls.
Full Reception Services
Overflow Calls
Holiday and Seasonal Cover
Free Landline Transfers
Disaster Recovery
Diary management
Technology

FFB leads the way

How our technology helps you
As well as access to your calls and messages 24/7, we also have bespoke call answer screens making it easier for your PAs to act on your behalf. We have a resilient centre, meaning that in the event of power or line failures, all our phone systems are backed up and your calls will still be answered.
Call Recording
Complete Account Control
Feedback facility
0845 and Geographic Numbers
Disaster Recovery
Intelligent Call Handling Options