0333 323 1007 | CLIENT PORTAL

How It Works

Call Answering Services
for UK Businesses

At Face for Business we offer our client flexibility with our packages and services:

  • We answer your calls with your business name along with your predetermined greeting
  • Some customers opt to have us answer all of their calls, all of the time
  • Others prefer to use us only when the phone is engaged or goes unanswered
  • It is completely up to you to decide how to utilise Face for Business - we’ll work with you to arrange the most appropriate package for your requirements

Whatever you choose, all your calls and messages will be available to you to read and listen to, 24 hours a day, via our web portal. You will also get messages by email.

Call Answering Service PA

We're Flexible

Sickness and Absence Cover

Sickness can be the bane of any business – but we’re here to help! We offer sickness and absence cover for those days where you find yourself short- staffed in the office. Think of it as a form of insurance to ensure you don’t lose any potential business on days when your office is understaffed!

One aspect you may not have considered is the potential for disaster recovery. By hosting your messaging services, we will guarantee the safety and security of the messages under our protection.

Outside of our standard business hours, your calls will go to a personalised voicemail. All voicemail alerts are emailed to you so you'll never miss a message. This enables you to listen to your calls at any time of day or night, allowing for complete flexibility.

Business Support

Multiple Lines

Companies often need more than one phone number for different teams or departments. We can adapt your package around this, with the option of different numbers and greetings for each team or department.Our phone answering services include:

  • The option to provide separate business telephone numbers for different sections of your organisation
  • Allow personal business phone lines for key members of your company
  • Issue specific instructions for certain callers

Individual Greetings

At Face for Business we appreciate that some companies require more than one phone number to cater for different teams or departments within their business. We can adapt your package around this, with the option of supporting different numbers and greetings for each virtual team or department in your company. Our phone answering services include:

  • The option to provide separate business telephone numbers for different sections of your organisation
  • Allow personal business phone lines for key members of your company
  • Issue specific instructions for certain callers
  • Capture information about regular callers so we can engage professionally
  • The facility to set up automated greetings – Press 1 for Sales, Press 2 for Accounts, which helps to build a professional image of your business

Never Miss a Message

Each UK phone line can have its own settings and inbox, or we can keep it open and simple so you never miss a message. You can choose between keeping your inbox settings private between each phone line and department, or enable complete access to the service as a whole. If you have any specific questions, or specifications you would like from your call answering service, just ask!

Online and On-The-Go

Access to your messages anytime, anywhere

We know that you will want to keep updated with the latest calls as soon as they come in, so we offer access to your messages, complete with voice recordings of all calls – over the web.

Our online portal can be accessed from anywhere and will display all of your calls and messages. You can listen to your calls in your own time and even download them for safe keeping. You can also update your status; change your schedule and make amendments dependent upon your availability throughout the day, all of which is visible to your own dedicated PA.

  • We can email your messages over at a time that is preferable to you.
  • Our online messaging service is mobile-friendly and designed for ease of access.
  • This allows our clients to access their messages at any time, in any location, on any device.
  • There's nothing unnecessary or complicated; just access to your messages and call recordings wherever you are.

We're here to help your business grow

START YOUR NO OBLIGATION
7-DAY FREE TRIAL

Fields marked with * are required