- Case Study
Most driving instructors have limited availability to answer calls, and can miss vital calls from potential new students. When you divert your phones to us, we capture those important customers, acting as your receptionist. Your dedicated PA will have details regarding your service, the pricing packages and the areas you serve. We can also manage your diary for you, which is an added help in winning new customers students whilst on the call.
The Face for Business Driving School Package Includes:
- A Dedicated PA to Work With
- Inbound Enquiry Handling
- Name, Number, Address, Postcode Capture
- Needs Capture: Manual / Auto / Male / Female etc
- Previous Experience Check
- Provisional License and Theory Test Status Check
- Pricing Information Communication
- Appropriate Package Explanation and Agreement
- Bookings Aligned to the Appropriate Instructor
- Diary Management - The First Lesson is Booked In
- Pick-up Point Agreement
- Payment Options Advice
Divert your calls to us when you are taking a lesson.
Most of our driving instructor clients have come to us because they are missing important telephone calls from prospective pupils. Driving instructors are not allowed to take calls when with a pupil, and it is now a requirement by law. As most instructors are out on lessons for the majority of the day (and evening) they can find it increasingly difficult to take calls and respond to them. This can leave them feeling anxious that they could be missing new pupils. That’s how Face for Business can help. All driving instructors need to do when they are about to embark on a series of lessons, is divert their calls to us, with one simple step.
Face for Business’s PAs then answer their calls as if they work for the instructor. For example, “Hello, Learn Drive UK, Annette speaking how can I help you?” All Learn Drive UK’s company information is to hand, and we are always updated from the owner of the driving school with the current prices and instructors. Therefore, when we answer the call, we have all the knowledge and professionalism we need.
Face for Business has also developed its own unique system of instructor availability and area coverage. We always strive to be the best, and try hard to adapt our service to suit our clients.
Let Face for Businessbook your pupil’s lessons for you
As well as call handling for driving schools and driving instructors, Face for Business can also book lessons in your diary for you. We do this for a number of independent driving schools, the majority with over 10 instructors, so we are competent and proficient in using a number of different diaries. In fact, Face for Business was shortlisted to the final eight companies for this year’s Red Rose Awards, in the ‘Innovation’ category. Have a look at our press release on the award here.
We follow the same process when taking a call for our driving schools, and have had excellent feedback from our clients. Take a look at a selection of testimonials regarding our call handing service with driving instructors.
All in all, Face for Business can be the solution for capturing new pupils for driving schools. We have a number of clients in the line of business, ranging from independent driving schools to individual one man band instructors. We have a number of Driving School Packages to suit the requirements of each individual company. Why not give one of our Sales Team a call on 0845 031 3232 and start a 7-day FREE trial today.
“Never miss another enquiry and grow your business”
Driving School Case Study
Client: Kathleen School of Motoring
Our client base of driving schools and driving instructors is growing all the time, adding to our experience and knowledge of this vibrant business sector. Kathleen School of Motoring is a female only team of fully qualified grade 5 driving instructors teaching in Milton Keynes and surrounding areas.
Kathleen School of Motoring transfer all of their daily calls to us. We have daily interaction with the owner of the business, Kathleen, who’ll confirm the priority bookings out of her pool of instructors.
The benefits of using Face for Business for Kathleen School of Motoring are:
- No more worrying about losing out to the next driving school; we’ve captured the information and pupil for them.
- Pupil lessons are not interrupted to take calls; the instructors concentrate on the task to hand.
- We arrange all diary appointments for all her instructors, freeing up their time which drives business forward.
- Pupil’s details are collected for the company’s phone book, saving them time and providing a database for their use.
Furthermore, with the law stating that you cannot take calls whilst supervising a pupil driving, then a telephone answering service is a great solution for driving instructors. We also have in-house systems that enable us to keep track of daily changes from our driving schools and instructors sector. With 1.6m driving tests each year, how can you afford not to use a call handling service?
I would recommend (and have already) Face For Business for their telephone answer service to any small business that cannot afford or have enough work for a full time paid PA. As a driving instructor I am out on the road all day and unable to answer my phone during lessons or whilst driving. Having Face For Business look after my telephone calls is a huge relief and help. Sharon, my dedicated PA, understands me and my business, how I work, and is able to talk to the clients, new and old about me and my service. She also books them in my diary for me.
When a client calls me to book a lesson, if I am unable to answer the call, they will simply choose another school and I lose business and money. With Face For Business taking my calls, I never now miss a new client. I pay to have my website show first page on Google and this is wasted if I cannot answer the phone. Also, of course, my existing clients are spoken to and assured that I am out on lessons and an email is sent to me so I can call them at my earliest convenience. Thanks to Face For Business and Sharon - you are my life savers!
Kathleen School of Motoring