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Call Handling
Customer Testimonials

the webs guys

The Web Guys Design Agency

Face for Business provides an invaluable service to small business like ours.  They present a more professional face than we could on our own, and we can get on with our work, safe in the knowledge that the phones will always be answered in a professional and courteous manner.  I would thoroughly recommend to any business, new or existing.

gerrads

Gerrard's Carpet Cleaners

Face for Business are an excellent company. As my job demands me meeting some of my potential clients face to face it does take me away from the office. I don’t require a full time assistant and this is where FFB comes in. My dedicated PA answers my calls as if she is actually sat in my office. The service stops me worrying about missing important calls and losing new clients.
I get an email after my PA has taken a call and I can check these on my IPad while out and about. I can get back to these clients immediately. It also saves me having to take nuisance sales calls which could possibly make me late for my appointments.
When I have asked my clients about their experience when calls have been handled by FFB, they say the service is very friendly and professional.
My PA is always available to speak to and is always happy to help and with a monthly catch up call I know everything is being done to help my business run smoothly.
I look forward to continuing my relationship with FFB.

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Waterfed Pole Windows Cleaners UK Ltd

In my profession answering telephone calls promptly is pivotal; however, it is equally challenging, particularly when I am out of the office meeting with clients or working on specific jobs. This is where Face for Business provides an invaluable support to my business. The service they offer is completely flexible and fits in with my working patterns throughout the day. If I can answer my own calls I do, however, if I am busy, or preoccupied with other tasks, my calls simply divert on an overflow basis to Face for Business who answer them professionally in my Company name and send through the messages immediately. This ensures that I don’t miss any important calls or new business opportunities and it has allowed me to secure more contracts. My Dedicated PA and her Support Team really understand my business and have built great relationships with my clients, whereby many have commented on how well my staff engage with them on the phone. I am delighted with the service I receive from Face for Business and would have no hesitation in recommending their services to other prospective clients.

Lip Doctor Aesthetics

Lip Doctor Aesthetics

Face for Business has been taking our calls for over 3 years now, and we couldn’t be happier that we discovered this unique way of call answering. Before we started using FFB, we were with a different call answering company but wanted to try something different as we weren’t 100% happy with the service.

We loved the idea of a dedicated PA and this is why we moved to FFB – we also liked the idea of their call recording facility, the portal which enables us to view our calls and usage, and also because FFB are local to us. As there are only two of us in the clinic, and with us both being in appointments for the majority of our working day, we were struggling to answer calls. When Face for Business approached us, we jumped at the chance of a free trial, to test out the difference their service would make to our business.

We find that the service complements our own working pattern perfectly. When we are in the office with no appointments, we can take the calls ourselves. But when we are both with clients, or speaking at reception to potential clients, we can put our phones on divert and be rest assured that our calls are being dealt with.

It really helps having a dedicated PA who knows our company so well, as we’ve passed on the important prices information to our PA. We are finding that we’re capturing more clients this way, and the calls are handled excellently. We are very happy with the amount of detail that the PAs take from potential new clients, and its great having an extension to our own service.