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Testimonials

Lip Doctor Aesthetics

Lip Doctor Aesthetics

Face for Business has been taking our calls since May this year, and we couldn’t be happier that we discovered this unique way of call answering. Before we started using FFB, we were with a different call answering company but wanted to try something different as we weren’t 100% happy with the service.

We loved the idea of a dedicated PA and this is why we moved to FFB – we also liked the idea of their call recording facility, the portal which enables us to view our calls and usage, and also because FFB are local to us. As there are only two of us in the clinic, and with us both being in appointments for the majority of our working day, we were struggling to answer calls. When Face for Business approached us, we jumped at the chance of a free trial, to test out the difference their service would make to our business.

Several months later, we find that the service complements our own working pattern perfectly. When we are in the office with no appointments, we can take the calls ourselves. But when we are both with clients, or speaking at reception to potential clients, we can put our phones on divert and be rest assured that our calls are being dealt with.

It really helps having a dedicated PA who knows our company so well, as we’ve passed on the important prices information to our PA. We are finding that we’re capturing more clients this way, and the calls are handled excellently. We are very happy with the amount of detail that the PAs take from potential new clients, and its great having an extension to our own service.

Juicy Visual Web + Graphic Design

I’ve been using Face for Business now since early February, and have found the service to be invaluable. As I am often out with clients for hours at a time, I rely on Face for Business to take any calls for me. I also don’t like taking calls when I’m busy with design work or with a client, as I like to give them my undivided attention.

Having a call answering service means that I don’t have to worry about missing any calls, which could be a new client. I also have the back-up support which means that my dedicated PA takes detailed messages for me from my callers. My PA, Vicky, is very polite, knowledgeable about my business and is an absolute dream to work with - my clients love her and have commented on my ‘lovely new PA’ several times.

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Matthews Computer Services

I love not to have to take every call, saving me time every time I switch the service on. I particularly like being able to listen to the call as a callers tone says so much. Every call is handled professionally and how we want. Being able to change my status so my receptionist knows how to respond is great.  I can email my receptionist to clarify anything that might be at issue.Working with Face for Business has been excellent.

Fife Youth Group

Ever since Fife Youth Group joined Face for Business we have had so much more time to get on with the work we have to do - Sharon and her team at FFB are great at providing information to our callers and passing on any important messages and information. I don't know how we've survived without them - such an asset to our team.