We approached Face for Business as after we lost our receptionist, we were slightly hesitant before making the move to outsource the calls, and we worried that our customers would not get the personable approach from a telephone answering service.
Following the initial meeting, Face for Business set up our account and started answering the calls, and soon enough Annette, our lead PA, and colleagues have become a vital part of our business answering our calls, transferring people through or taking messages where required, all done in a friendly yet professional manner.
We love how easy it is to update Annette with our whereabouts either via the portal or a call and now we have no lunchtime or annual leave cover to manage. Most impressed are the partners who see a better consistent service for our customers with a considerable saving to our costs. We recommend Face for business to our clients regularly.
I have been using the services of Face for Business for approximately six months now. I was previously using a standard voice mail answering machine for the calls I was unable to take, which was certainly not ideal. Using Face for Business has given me the confidence to show my business in a new positive light for all existing and new clients. The efficient and professional approach I adhere to within my business is taken on by my PA Annette, which ensures continuity within my business. My clients have been very impressed with the more efficient service I can now offer. Face for Business is not just a call answering service, they engage my callers as if they were working for me within my office. Many thanks Annette and all at Face for Business.
Mayfair Consultancy Services UK Ltd
I would just like to say that the way Face for Business has been handling my calls has been exemplary to the point of my customers asking me who that lovely lady is, that is my receptionist, as she was so helpful! All I can say is a big thank you to everyone at Face for Business, keep up the great work.
Tax Matters Accountants
We’re a busy accountancy practice and we are at the stage of having to employ someone to answer the phone as we were missing many calls, both from existing clients, which was frustrating for them, and also potential clients who simply called another accountancy firm when we were too busy to answer their call and it went to voicemail.
The problem we had, that although we are very busy the cost of taking on a full time employee simply to answer our phone and take messages was going to cost us £14,000.00 per year, which we really could not afford or justify. The answer to our problem was Face for Business. They answer all our calls and immediately forward callers’ details by e-mail, as well as displaying messages and recordings of calls within their client portal.
All our clients have commented on how professional our office set up is now with Annette giving them a professional, friendly and simple service. The customer calls us on our landline or mobile and Annette answers taking a message as if she is sitting in our office!
It is the best thing we have ever done to improve communication between our customers and our business. The potential clients we now sign up, due to Annette answering our phone instead of it going to voicemail, covers the cost of the service.