We approached Face for Business as after we lost our receptionist, we were slightly hesitant before making the move to outsource the calls, and we worried that our customers would not get the personable approach from a telephone answering service.
Following the initial meeting, Face for Business set up our account and started answering the calls, and soon enough Annette, our lead PA, and colleagues have become a vital part of our business answering our calls, transferring people through or taking messages where required, all done in a friendly yet professional manner.
We love how easy it is to update Annette with our whereabouts either via the portal or a call and now we have no lunchtime or annual leave cover to manage. Most impressed are the partners who see a better consistent service for our customers with a considerable saving to our costs. We recommend Face for business to our clients regularly.
Mayfair Consultancy Services UK Ltd
I would just like to say that the way Face for Business has been handling my calls has been exemplary to the point of my customers asking me who that lovely lady is, that is my receptionist, as she was so helpful! All I can say is a big thank you to everyone at Face for Business, keep up the great work.
Tax Matters Accountants
We’re a busy accountancy practice and we are at the stage of having to employ someone to answer the phone as we were missing many calls, both from existing clients, which was frustrating for them, and also potential clients who simply called another accountancy firm when we were too busy to answer their call and it went to voicemail.
The problem we had, that although we are very busy the cost of taking on a full time employee simply to answer our phone and take messages was going to cost us £14,000.00 per year, which we really could not afford or justify. The answer to our problem was Face for Business. They answer all our calls and immediately forward callers’ details by e-mail, as well as displaying messages and recordings of calls within their client portal.
All our clients have commented on how professional our office set up is now with Annette giving them a professional, friendly and simple service. The customer calls us on our landline or mobile and Annette answers taking a message as if she is sitting in our office!
It is the best thing we have ever done to improve communication between our customers and our business. The potential clients we now sign up, due to Annette answering our phone instead of it going to voicemail, covers the cost of the service.
MJH Accountancy Services
Face for Business gives me the freedom to concentrate on working on the day to day demands of my practice without worrying about missing important calls from my clients or potential clients. Each time I get a call I am immediately informed by my dedicated PA, Annette Parker. When I have asked my clients about their experience when calls have been handled by Face for Business, they say the service is professional and a delight. My PA Annette answers all my calls as though they she is with me in my office and is part of my team. Annette is always available to speak to and is always happy to help. I look forward to continuing our relationship with Face for Business.