We’re a busy accountancy practice and we are at the stage of having to employ someone to answer the phone as we were missing many calls, both from existing clients, which was frustrating for them, and also potential clients who simply called another accountancy firm when we were too busy to answer their call and it went to voicemail.
The problem we had, that although we are very busy the cost of taking on a full time employee simply to answer our phone and take messages was going to cost us £14,000.00 per year, which we really could not afford or justify. The answer to our problem was Face for Business. They answer all our calls and immediately forward callers’ details by e-mail, as well as displaying messages and recordings of calls within their client portal.
All our clients have commented on how professional our office set up is now with Annette giving them a professional, friendly and simple service. The customer calls us on our landline or mobile and Annette answers taking a message as if she is sitting in our office!
It is the best thing we have ever done to improve communication between our customers and our business. The potential clients we now sign up, due to Annette answering our phone instead of it going to voicemail, covers the cost of the service.