FFB have provided a stellar service to enable our business to operate without worrying about missed calls or opportunities. At Lilleymans, we pride ourselves on our traditional family values and FFB have completely understood the way in which our business operates. Now we can concentrate on other matters safe in the security that our dedicatedreceptionist is at hand to greet new and returning customers.
Creative Kitchen Design
Creative Kitchen Design began using a telephone answering service as we were inundated with telephone calls from suppliers and customers, and were finding it difficult to maintain a good customer service offer. So we searched for a call handing company on Google and found a telephone answering service to trial. After a couple of months we were offered an alternative service, and were surprised to find that it was on our doorstep. Our transition to Face for Business was seamless and we were assisted every step of the way. The General Manager set up our account for us, and our delightful PA, Annette, talked us through the portal and showed us around the system. We have been with Face for Business for over a year now, and we have received a first-class service from them. Their PAs are very knowledgeable about our business and interact with our clients as if they worked for us. The company as a whole has built excellent relationships with all members of staff, from us in the office to the kitchen fitters and suppliers and customers alike. We would also like to note that our customers have complimented us on the way our phones are answered. We’d be lost without Face for Business now, and they have become an integral part of our business.
Kitchen Design Direct Ltd
I would just like to formally thank Face for Business for the services you provide Kitchen Design Direct Ltd. Your PAs act like a seamless extension to our own business even to the point that my own friends and family sometimes think they are speaking to members of staff in my own office. This is exactly the service we require. Not only do you underake our call answering you have also increased my own personal productivity by filtering out all the nonsense and sales calls! Needless to say I have already recommended your service to others and I would highly recommend you to anyone requiring your service. A big thank you once again!
The Whitehouse Hotel
I would like to thank Face for Business for their help in supporting my business. Initially I struggled to think how I could give away the responsibility of answering my calls to an answering service. I was fearful that the service provided would not match the standards that I would expect. These fears were unfounded, as your company more than matched the professionalism that I would expect. Your company is ideal for a number of uses; firefighting busy periods, covering for staff shortages, and, in particular, was useful when running a recent marketing campaign. The added benefit of a dedicated telephone number was extremely useful. I will continue to use your service and would not hesitate to recommend you to other businesses.