At Buckley Frayne we are committed to providing our clients with a professional, reliable and personal service. To help us achieve this, we work closely with Face for Business who provide overflow call management support for when our agents are either busy in meetings, or engaged on other calls. The solution works perfectly for us, as it ensures that all of our client calls are captured and dealt with professionally and consistently, whilst making sure that we do not miss any important opportunities. It also provides our business with the necessary cover during breaks, lunches, holidays and sickness periods, which is invaluable during the busy times of year. In choosing a call management partner, we wanted a provider who shared our customer service ethos and I am delighted that Face for Business has exceeded our expectations in this area and would have no hesitation in recommending their services.
City & Suburbia
City & Suburbia's staff and clients have commented on Face For Business' high levels of professionalism, accuracy and work productivity when dealing with our inbound enquiries. You can instantly see that the Face For Business staff take pride in their work and strive to improve performances. This is further acknowledged by FFB's streamlined portal which enables City & Suburbia to update statuses as well as provide instant feedback on all calls handled. All calls, emails and reports are completed instantly with no errors.
McGuire Estate Agents
Face for Business is a company I find easy to deal with, and so do my clients. Their service is easy to use and we don’t miss anymore calls.Long term, Face for Business has saved us money.
Northwood - Telford
Face for Business provides excellent customer service for our callers when we are unable to answer any calls. Many of the calls that go through to Face for Business come from new clients who are enquiring about viewings. FFB’s PAs take details down accurately, as per our requirements, so we are able to call back with ease. Having an outsourced call answering service also allows our property search engine enquires to be captured, ensuring that any new leads are called back. The service has proved to be seamless and we would not hesitate to recommend them.