At Buckley Frayne we are committed to providing our clients with a professional, reliable and personal service. To help us achieve this, we work closely with Face for Business who provide overflow call management support for when our agents are either busy in meetings, or engaged on other calls. The solution works perfectly for us, as it ensures that all of our client calls are captured and dealt with professionally and consistently, whilst making sure that we do not miss any important opportunities. It also provides our business with the necessary cover during breaks, lunches, holidays and sickness periods, which is invaluable during the busy times of year. In choosing a call management partner, we wanted a provider who shared our customer service ethos and I am delighted that Face for Business has exceeded our expectations in this area and would have no hesitation in recommending their services.
Northwood - Telford
Face for Business provides excellent customer service for our callers when we are unable to answer any calls. Many of the calls that go through to Face for Business come from new clients who are enquiring about viewings. FFB’s PAs take details down accurately, as per our requirements, so we are able to call back with ease. Having an outsourced call answering service also allows our property search engine enquires to be captured, ensuring that any new leads are called back. The service has proved to be seamless and we would not hesitate to recommend them.
Northwood - Southport & Ormskirk
Face for Business has swiftly become the true face for my business. It is clear that you have gone to lengths to learn our company DNA, adopting our philosophy and approach where high quality customer service is paramount. Giving us the opportunity to listen in on calls and feeding back in real time takes quality to an unprecedented level. Not many would lay themselves open to this degree but such is your confidence in the service you provide and all aimed at making the customer experience that much better. Your staff are experienced and highly motivated professionals determined to provide the best service possible. Face for Business has become an extension of my own business and we are proud of the association safe in the knowledge you will enhance my own brand. A lost call used to be a lost opportunity. A call picked up by Face for Business now underlines to our customers that we really are the proper property people.
Restoration Design Partnership
Since using FFB we find the virtual office arrangement has been very beneficial. We have the freedom to concentrate on our work, serving our clients in the knowledge that we do not miss any calls. Annette, our dedicated PA, is a delight and we couldn't have selected a better person. We look forward to continuing our relationship with FFB.