0333 323 1007 | CLIENT PORTAL

Call Handling
Customer Testimonials

Face for Business Metal FloorUK

Metal Floor UK

Face For Business – Exceptional / Professional Service we wouldn’t be without!

Having employed the services of FFB for over 12 months now, I can confidently say that the PA / Call Handing service provided has become an essential and integral extension to our busy office-based sales team function.  The  PA’s dedicated to our company have proved to be extremely efficient, professional and polite at all times and represent our company exactly as we require.  Face for Business provides us with peace of mind, enabling us to focus on the day to day business without the worry of missing valuable new business calls - and all at the fraction of the cost of employing additional staff.  A truly outstanding business tool which we would not be without – "Well done all at Face for Business!!"

.

 

Creative Kitchen Design

Creative Kitchen Design began using a telephone answering service as we were inundated with telephone calls from suppliers and customers, and were finding it difficult to maintain a good customer service offer.  So we searched for a call handing company on Google and found a telephone answering service to trial.  After a couple of months we were offered an alternative service, and were surprised to find that it was on our doorstep. Our transition to Face for Business was seamless and we were assisted every step of the way.  The General Manager set up our account for us, and our delightful PA talked us through the portal and showed us around the system. We have been with Face for Business for over 4 years now, and we have received a first-class service from them.  Their PAs are very knowledgeable about our business and interact with our clients as if they worked for us.  The company as a whole has built excellent relationships with all members of staff, from us in the office to the kitchen fitters and suppliers and customers alike.  We would also like to note that our customers have complimented us on the way our phones are answered. We’d be lost without Face for Business now, and they have become an integral part of our business.

 

E S Mortgage Services

I know I will always receive efficient service from Face for Business, and in particular my Lead PA,. Clients assume she is working from my office, direct, and everyone comments on the polite and friendly service that my PA and her colleagues deliver.

 

NRE Surveyors

The nature of our job, means that we are out of the office regularly and often miss important phone calls from prospective clients. A strand of our service is commercial estate agency, and we have numerous enquiries for properties on a daily basis. Quite often, whilst out on a viewing, we have been unable to answer calls, and on occasion this had led to missed opportunities.
However, we began using Face for Business a few months ago, and I’m delighted to say that not one call has been missed. When we are on a viewing or valuation, we divert our calls to Face for Business, and they take messages for us. The joy of this system is that the messages are emailed direct to our phones, and we are able to assess the urgency of the call whilst we are away from the office.
The other benefit is that we also have the option to have our calls transferred back to us. So, if we are expecting an important call, we inform our PA at Face for Business and she will transfer it to us.
Face for Business’ service has improved our daily working practices, and we find them to be a professional and helpful service, with the PA’s being extremely knowledgeable and fluent in the service they offer.