As we conduct business nationally, Holden Associates needed a partner who could help manage our inbounds calls from across the UK. It was also important that our chosen partner really understood our business and could engage with our callers in a personal and professional way, particularly during our busy periods. This is where Face for Business has exceeded all of our expectations, as they have really taken the time to familiarise themselves with our business, so in turn they could act as part of our team whilst managing our call traffic. They really do deliver exceptional customer service and I would not hesitate in recommending their services.
Learn Drive UK – Driving School
Since using Face for Business I find the virtual office arrangement has been very beneficial to my business.
I run a very busy driving school, I was missing so many calls. But now thanks to Face for Business most, if not all calls, we receive are being answered.
Our dedicated PA, Annette Parker, is a delight and we couldn't have selected a better person. We look forward to continuing our relationship with Face for Business.
Kathleen School of Motoring
I would recommend (and have already) Face For Business for their telephone answer service to any small business that cannot afford or have enough work for a full time paid PA. As a driving instructor I am out on the road all day and unable to answer my phone during lessons or whilst driving. Having Face For Business look after my telephone calls is a huge relief and help. Sharon, my dedicated PA, understands me and my business, how I work, and is able to talk to the clients, new and old about me and my service. She also books them in my diary for me. When a client calls me to book a lesson, if I am unable to answer the call, they will simply choose another school and I lose business and money. With Face For Business taking my calls, I never now miss a new client. I pay to have my website show first page on Google and this is wasted if I cannot answer the phone. Also, of course, my existing clients are spoken to and assured that I am out on lessons and an email is sent to me so I can call them at my earliest convenience. Thanks to Face For Business and Sharon - you are my life savers!
Orchard School of Motoring
I contacted Face for Business after they were recommended to me by a business contact of mine. I have previously used another phone answering service in the past but they did not provide anywhere near the same level of service that I receive from Face for Business. As a driving instructor, and also a sole trader, I need to know that I can rely on someone to take care of my phone enquiries when I'm teaching. After listening in to a few of the calls that my Face for Business PA has handled, I am now assured that my business is in good hands. After my free trial I have needed to start recruiting another driving instructor to help me cope with the extra business that has been generated from using this service. Highly recommended.