Before using Face for Business' telephone answering service any new enquiries would direct to my mobile and often would not always get answered, or being in the construction industry, I would not always be in a location that's suitable or safe to answer - but now with Face for Business' service every call is answered professionally, and an added bonus is that sales calls are turned away which means I can spend more time running my business Thanks Face for Business.
We've used Face for Business for a long time now and I'm always impressed by the quality of the service and friendliness of the staff. Our PA/receptionist always ensures that a caller's details are taken in full. This not only ensures we capture all enquiries but also helps us filter out time consuming sales calls. We thoroughly recommend this service.
FFB have provided a stellar service to enable our business to operate without worrying about missed calls or opportunities. At Lilleymans, we pride ourselves on our traditional family values and FFB have completely understood the way in which our business operates. Now we can concentrate on other matters safe in the security that our dedicatedreceptionist is at hand to greet new and returning customers.
Creative Kitchen Design
Creative Kitchen Design began using a telephone answering service as we were inundated with telephone calls from suppliers and customers, and were finding it difficult to maintain a good customer service offer. So we searched for a call handing company on Google and found a telephone answering service to trial. After a couple of months we were offered an alternative service, and were surprised to find that it was on our doorstep. Our transition to Face for Business was seamless and we were assisted every step of the way. The General Manager set up our account for us, and our delightful PA, Annette, talked us through the portal and showed us around the system. We have been with Face for Business for over a year now, and we have received a first-class service from them. Their PAs are very knowledgeable about our business and interact with our clients as if they worked for us. The company as a whole has built excellent relationships with all members of staff, from us in the office to the kitchen fitters and suppliers and customers alike. We would also like to note that our customers have complimented us on the way our phones are answered. We’d be lost without Face for Business now, and they have become an integral part of our business.