I am very pleased with the service that I get with Face for Business and with my PA. I'm a Driving Instructor trying to grow my business and I now feel I have a professional telephone and booking service in place. This year has been my best ever year in business with one full time driving instructor and one part-time driving instructor working with me and I hope to achieve more. Staying with Face for Business is definitely part of my business plan. If you’re going to grow, you need to invest in something like Face for Business. To be honest, Face for Business is exactly what I needed. I am looking forward to continued success with this company.
Quality Solicitors Edward Hughes
Quality Solicitors Edward Hughes have been using Face for Business for the purpose of dealing with overspill calls from our Rhyl office. We have found Face for Business to be an asset to the firm in that they take a number of calls that potentially, we could have missed. It means that we are capturing first time clients who, in all likelihood, may have phoned other firms. It has also removed the potential problem of clients complaining that their calls are not answered as soon as practically possible. In addition, we have found the call handling of the staff at Face for Business to be excellent. Our clients have commented on how friendly and helpful they are. Therefore, we would recommend Face for Business to any firm, small, medium or large, to undertake call handling work.
Modello Event Management
Face for Business has proven to be an invaluable partner to Modello, particularly during the busy periods of our Event Management process. For us it is imperative that all our calls are captured and managed professionally and this is where Face For Business excels. Working alongside our in-house call team, they act like a seamless extension of our business and their dedicated PA’s really go the extra mile to understand the specifics of each event we are managing. This allows them to converse with our clients in the right way. The fact that all of their calls are recorded, is also reassuring, as it enables us to track the quality of their call handling, which is always first class. I would highly recommend their services to any potential customers.
As we conduct business nationally, Holden Associates needed a partner who could help manage our inbounds calls from across the UK. It was also important that our chosen partner really understood our business and could engage with our callers in a personal and professional way, particularly during our busy periods. This is where Face for Business has exceeded all of our expectations, as they have really taken the time to familiarise themselves with our business, so in turn they could act as part of our team whilst managing our call traffic. They really do deliver exceptional customer service and I would not hesitate in recommending their services.