I would just like to formally thank Face for Business for the services you provide Kitchen Design Direct Ltd. Your PAs act like a seamless extension to our own business even to the point that my own friends and family sometimes think they are speaking to members of staff in my own office. This is exactly the service we require. Not only do you underake our call answering you have also increased my own personal productivity by filtering out all the nonsense and sales calls! Needless to say I have already recommended your service to others and I would highly recommend you to anyone requiring your service. A big thank you once again!
The Whitehouse Hotel
I would like to thank Face for Business for their help in supporting my business. Initially I struggled to think how I could give away the responsibility of answering my calls to an answering service. I was fearful that the service provided would not match the standards that I would expect. These fears were unfounded, as your company more than matched the professionalism that I would expect. Your company is ideal for a number of uses; firefighting busy periods, covering for staff shortages, and, in particular, was useful when running a recent marketing campaign. The added benefit of a dedicated telephone number was extremely useful. I will continue to use your service and would not hesitate to recommend you to other businesses.
At Buckley Frayne we are committed to providing our clients with a professional, reliable and personal service. To help us achieve this, we work closely with Face for Business who provide overflow call management support for when our agents are either busy in meetings, or engaged on other calls. The solution works perfectly for us, as it ensures that all of our client calls are captured and dealt with professionally and consistently, whilst making sure that we do not miss any important opportunities. It also provides our business with the necessary cover during breaks, lunches, holidays and sickness periods, which is invaluable during the busy times of year. In choosing a call management partner, we wanted a provider who shared our customer service ethos and I am delighted that Face for Business has exceeded our expectations in this area and would have no hesitation in recommending their services.
City & Suburbia
City & Suburbia's staff and clients have commented on Face For Business' high levels of professionalism, accuracy and work productivity when dealing with our inbound enquiries. You can instantly see that the Face For Business staff take pride in their work and strive to improve performances. This is further acknowledged by FFB's streamlined portal which enables City & Suburbia to update statuses as well as provide instant feedback on all calls handled. All calls, emails and reports are completed instantly with no errors.