Face for Business provides excellent customer service for our callers when we are unable to answer any calls. Many of the calls that go through to Face for Business come from new clients who are enquiring about viewings. FFB’s PAs take details down accurately, as per our requirements, so we are able to call back with ease. Having an outsourced call answering service also allows our property search engine enquires to be captured, ensuring that any new leads are called back. The service has proved to be seamless and we would not hesitate to recommend them.
Northwood - Southport & Ormskirk
Face for Business has swiftly become the true face for my business. It is clear that you have gone to lengths to learn our company DNA, adopting our philosophy and approach where high quality customer service is paramount. Giving us the opportunity to listen in on calls and feeding back in real time takes quality to an unprecedented level. Not many would lay themselves open to this degree but such is your confidence in the service you provide and all aimed at making the customer experience that much better. Your staff are experienced and highly motivated professionals determined to provide the best service possible. Face for Business has become an extension of my own business and we are proud of the association safe in the knowledge you will enhance my own brand. A lost call used to be a lost opportunity. A call picked up by Face for Business now underlines to our customers that we really are the proper property people.
Restoration Design Partnership
Since using FFB we find the virtual office arrangement has been very beneficial. We have the freedom to concentrate on our work, serving our clients in the knowledge that we do not miss any calls. Annette, our dedicated PA, is a delight and we couldn't have selected a better person. We look forward to continuing our relationship with FFB.
The nature of our job, means that we are out of the office regularly and often miss important phone calls from prospective clients. A strand of our service is commercial estate agency, and we have numerous enquiries for properties on a daily basis. Quite often, whilst out on a viewing, we have been unable to answer calls, and on occasion this had led to missed opportunities. However, we began using Face for Business a few months ago, and I’m delighted to say that not one call has been missed. When we are on a viewing or valuation, we divert our calls to Face for Business, and they take messages for us. The joy of this system is that the messages are emailed direct to our phones, and we are able to assess the urgency of the call whilst we are away from the office. The other benefit is that we also have the option to have our calls transferred back to us. So, if we are expecting an important call, we inform our PA at Face for Business and she will transfer it to us. Face for Business’ service has improved our daily working practices, and we find them to be a professional and helpful service, with the PA’s being extremely knowledgeable and fluent in the service they offer.