The nature of our job, means that we are out of the office regularly and often miss important phone calls from prospective clients. A strand of our service is commercial estate agency, and we have numerous enquiries for properties on a daily basis. Quite often, whilst out on a viewing, we have been unable to answer calls, and on occasion this had led to missed opportunities. However, we began using Face for Business a few months ago, and I’m delighted to say that not one call has been missed. When we are on a viewing or valuation, we divert our calls to Face for Business, and they take messages for us. The joy of this system is that the messages are emailed direct to our phones, and we are able to assess the urgency of the call whilst we are away from the office. The other benefit is that we also have the option to have our calls transferred back to us. So, if we are expecting an important call, we inform our PA at Face for Business and she will transfer it to us. Face for Business’ service has improved our daily working practices, and we find them to be a professional and helpful service, with the PA’s being extremely knowledgeable and fluent in the service they offer.
Roger Hannah & Co
This is just a quick note to express our sincere thanks for the support we received from Face for Business during our recent office move to Manchester. Due to the logistical challenges of migrating 2 offices into 1, at very short notice, we were left without the use of a telephone system and were unable to answer our inbound telephone calls, which are the lifeblood of our business. Thankfully, Face for Business stepped in quickly to provide a solution for handling our calls and diverting them through to the relevant emergency and staff mobile numbers as appropriate. Throughout the process Face for Business were friendly and courteous to our callers and demonstrated a knowledge of our business, which helped make the transition appear seamless. Thanks again for your professional support.
Gerrard's Carpet Cleaners
Face for Business are an excellent company. As my job demands me meeting some of my potential clients face to face it does take me away from the office. I don’t require a full time assistant and this is where FFB comes in. Annette Parker my dedicated PA answers my calls as if she is actually sat in my office. The service stops me worrying about missing important calls and losing new clients. I get an email after Annette has taken a call and I can check these on my IPad while out and about. I can get back to these clients immediately. It also saves me having to take nuisance sales calls which could possibly make me late for my appointments. When I have asked my clients about their experience when calls have been handled by FFB, they say the service is very friendly and professional. Annette is always available to speak to and is always happy to help and with a monthly catch up call I know everything is being done to help my business run smoothly. I look forward to continuing my relationship with FFB.
Waterfed Pole Windows Cleaners UK Ltd
In my profession answering telephone calls promptly is pivotal; however, it is equally challenging, particularly when I am out of the office meeting with clients or working on specific jobs. This is where Face for Business provides an invaluable support to my business. The service they offer is completely flexible and fits in with my working patterns throughout the day. If I can answer my own calls I do, however, if I am busy, or preoccupied with other tasks, my calls simply divert on an overflow basis to Face for Business who answer them professionally in my Company name and send through the messages immediately. This ensures that I don’t miss any important calls or new business opportunities and it has allowed me to secure more contracts. My Dedicated PA and her Support Team really understand my business and have built great relationships with my clients, whereby many have commented on how well my staff engage with them on the phone. I am delighted with the service I receive from Face for Business and would have no hesitation in recommending their services to other prospective clients.