Ever since Fife Youth Group joined Face for Business we have had so much more time to get on with the work we have to do - Sharon and her team at FFB are great at providing information to our callers and passing on any important messages and information. I don't know how we've survived without them - such an asset to our team.
Modello Event Management
Face for Business has proven to be an invaluable partner to Modello, particularly during the busy periods of our Event Management process. For us it is imperative that all our calls are captured and managed professionally and this is where Face For Business excels. Working alongside our in-house call team, they act like a seamless extension of our business and their dedicated PA’s really go the extra mile to understand the specifics of each event we are managing. This allows them to converse with our clients in the right way. The fact that all of their calls are recorded, is also reassuring, as it enables us to track the quality of their call handling, which is always first class. I would highly recommend their services to any potential customers.
Quality Solicitors Edward Hughes
Quality Solicitors Edward Hughes have been using Face for Business for the purpose of dealing with overspill calls from our Rhyl office. We have found Face for Business to be an asset to the firm in that they take a number of calls that potentially, we could have missed. It means that we are capturing first time clients who, in all likelihood, may have phoned other firms. It has also removed the potential problem of clients complaining that their calls are not answered as soon as practically possible. In addition, we have found the call handling of the staff at Face for Business to be excellent. Our clients have commented on how friendly and helpful they are. Therefore, we would recommend Face for Business to any firm, small, medium or large, to undertake call handling work.
We approached Face for Business as after we lost our receptionist, we were slightly hesitant before making the move to outsource the calls, and we worried that our customers would not get the personable approach from a telephone answering service.
Following the initial meeting, Face for Business set up our account and started answering the calls, and soon enough Annette, our lead PA, and colleagues have become a vital part of our business answering our calls, transferring people through or taking messages where required, all done in a friendly yet professional manner.
We love how easy it is to update Annette with our whereabouts either via the portal or a call and now we have no lunchtime or annual leave cover to manage. Most impressed are the partners who see a better consistent service for our customers with a considerable saving to our costs. We recommend Face for business to our clients regularly.