At Buckley Frayne we are committed to providing our clients with a professional, reliable and personal service. To help us achieve this, we work closely with Face for Business who provide overflow call management support for when our agents are either busy in meetings, or engaged on other calls. The solution works perfectly for us, as it ensures that all of our client calls are captured and dealt with professionally and consistently, whilst making sure that we do not miss any important opportunities. It also provides our business with the necessary cover during breaks, lunches, holidays and sickness periods, which is invaluable during the busy times of year. In choosing a call management partner, we wanted a provider who shared our customer service ethos and I am delighted that Face for Business has exceeded our expectations in this area and would have no hesitation in recommending their services.
Mayfair Consultancy Services UK Ltd
I would just like to say that the way Face for Business has been handling my calls has been exemplary to the point of my customers asking me who that lovely lady is, that is my receptionist, as she was so helpful! All I can say is a big thank you to everyone at Face for Business, keep up the great work.
Northwood - Southport & Ormskirk
Face for Business has swiftly become the true face for my business. It is clear that you have gone to lengths to learn our company DNA, adopting our philosophy and approach where high quality customer service is paramount. Giving us the opportunity to listen in on calls and feeding back in real time takes quality to an unprecedented level. Not many would lay themselves open to this degree but such is your confidence in the service you provide and all aimed at making the customer experience that much better. Your staff are experienced and highly motivated professionals determined to provide the best service possible. Face for Business has become an extension of my own business and we are proud of the association safe in the knowledge you will enhance my own brand. A lost call used to be a lost opportunity. A call picked up by Face for Business now underlines to our customers that we really are the proper property people.
We approached Face for Business as after we lost our receptionist, we were slightly hesitant before making the move to outsource the calls, and we worried that our customers would not get the personable approach from a telephone answering service.
Following the initial meeting, Face for Business set up our account and started answering the calls, and soon enough our lead PA, and colleagues have become a vital part of our business answering our calls, transferring people through or taking messages where required, all done in a friendly yet professional manner.
We love how easy it is to update our PA with our whereabouts either via the portal or a call and now we have no lunchtime or annual leave cover to manage. Most impressed are the partners who see a better consistent service for our customers with a considerable saving to our costs. We recommend Face for business to our clients regularly.