We’re a busy accountancy practice and we are at the stage of having to employ someone to answer the phone as we were missing many calls, both from existing clients, which was frustrating for them, and also potential clients who simply called another accountancy firm when we were too busy to answer their call and it went to voicemail.
The problem we had, that although we are very busy the cost of taking on a full time employee simply to answer our phone and take messages was going to cost us £14,000.00 per year, which we really could not afford or justify. The answer to our problem was Face for Business. They answer all our calls and immediately forward callers’ details by e-mail, as well as displaying messages and recordings of calls within their client portal.
All our clients have commented on how professional our office set up is now with Annette giving them a professional, friendly and simple service. The customer calls us on our landline or mobile and Annette answers taking a message as if she is sitting in our office!
It is the best thing we have ever done to improve communication between our customers and our business. The potential clients we now sign up, due to Annette answering our phone instead of it going to voicemail, covers the cost of the service.
MJH Accountancy Services
Face for Business gives me the freedom to concentrate on working on the day to day demands of my practice without worrying about missing important calls from my clients or potential clients. Each time I get a call I am immediately informed by my dedicated PA, Annette Parker. When I have asked my clients about their experience when calls have been handled by Face for Business, they say the service is professional and a delight. My PA Annette answers all my calls as though they she is with me in my office and is part of my team. Annette is always available to speak to and is always happy to help. I look forward to continuing our relationship with Face for Business.
Rhodes Brook Financial Management Ltd
I have been using the telephone answering service provided by Face for Business for a few months now.
I was interested in the service as I had just expanded my business and wanted to be sure that I didn’t miss any calls from new or existing clients as most people will not leave a message on an answer phone.
The service provided has been exceptional by all parties I have come into contact with. Lorna (Business Development Manager) went through how the service works, who answers the phone on my behalf, recording of messages, the portal and the emailed messages. Everything she has said has been accurate and has lived up to my high expectations.
I have had positive feedback from clients who believe I have a new PA. The messages left for me are clear and manage my clients expectations well.
Bracebridge Wealth Management
The team at Face for Business are all doing a great job and have made my life so much easier. It means a lot to me to know that my calls are being answered and dealt with so well. I am always confident that I can have a meeting, or work offline, and I'm also confident that I will get a good message and can respond when I can. They are truly fantastic!