As you know, wherever you are in your Aesthetic Clinic journey, there are challenges around every corner. In the early days, it might be creating the procedures to ensure ethical practice in all areas of your clinic or finding the best training to become confident enough in particular treatments before selling them.
Work life is full on. You want to see as many patients as possible but in between have to fit in setting prices, training, networking, managing suppliers, marketing, accounts, overheads and as you grow, staff.
As you grow, you get more customers who need managing and selling to, but you also need to employ, manage and be responsible for those providing treatment or representing your Brand.
Ensuring your customers get the calm and peaceful treatment they are paying for, is key to winning a loyal client base who keep coming back.
So a loud phone in a calm clinic isn’t what your customers want, but capturing leads and making money is a VITAL part of your business. Whether it’s on the landline, your mobile, or through live chat on your website, your customers want to engage with you on their terms. Leaving voicemails or getting called when it doesn't suit them isn't a good thing for your company.
What is it your clinic needs and how can we help you deliver the best customer experience possible?
I was interested in the service as I had just expanded my business and wanted to be sure that I didn’t miss any calls from new or existing clients as most people will not leave a message on an answer phone.
The service provided has been exceptional by all parties I have come into contact with. Face for Business went through how the service works, who answers the phone on my behalf, recording of messages, the portal and the emailed messages. Everything they have said has been accurate and has lived up to my high expectations.
Rhodes Brook Financial Management Ltd
Face for Business has helped us to make sure all our phone calls are now answered. The call handling staff offer a polite and professional answering service. I'd gladly recommend Face for Business to other businesses.