As you know, wherever you are in your Aesthetic Clinic journey, there are challenges around every corner. In the early days, it might be creating the procedures to ensure ethical practice in all areas of your clinic or finding the best training to become confident enough in particular treatments before selling them.
Work life is full on. You want to see as many patients as possible but in between have to fit in setting prices, training, networking, managing suppliers, marketing, accounts, overheads and as you grow, staff.
As you grow, you get more customers who need managing and selling to, but you also need to employ, manage and be responsible for those providing treatment or representing your Brand.
Ensuring your customers get the calm and peaceful treatment they are paying for, is key to winning a loyal client base who keep coming back.
So a loud phone in a calm clinic isn’t what your customers want, but capturing leads and making money is a VITAL part of your business. Whether it’s on the landline, your mobile, or through live chat on your website, your customers want to engage with you on their terms. Leaving voicemails or getting called when it doesn't suit them isn't a good thing for your company.
What is it your clinic needs and how can we help you deliver the best customer experience possible?
It really helps having a dedicated PA who knows our company so well, as we’ve passed on the important prices information to our PA. We are finding that we’re capturing more clients this way, and the calls are handled excellently. We are very happy with the amount of detail that the PAs take from potential new clients, and its great having an extension to our own service.
THE LIP DOCTOR
Fantastic company! Always very helpful and friendly and great with our clients. I would recommend Face For Business to anyone! Thank you
The Private Clinic