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Speak to us about our Call Answering Services For Solicitors

Benefits Of Answering Services For Solicitors

Better service

Provide a better customer service by always having a real person available at the your end of the phone when a new or existing client calls

Win more opportunities

Our PAs make sure every inbound call to your office is answered efficiently and professionally so you can win more opportunities and grow your firm

Extend your business hours

Don't limit yourself to only answering calls during regular 9-5 office hours. Our out-of-hours call answering service for solicitors covers early morning, late evening and weekend calls you'd otherwise miss

Reduced costs

Investing in Face For Business' legal answering services is far more cost effective than paying for full-time or part-time staff so you can keep costs lower

Scalable call answering

Remain flexible and better manage your costs by increasing and decreasing the amount of call cover you need based on demand

More time for clients

With our experienced telephone answering PAs covering your calls you'll have more time to spend with current clients and your existing case load

Legal Answering Services That Can Transform Your Firm

Telephone Answering

Telephone Answering

Never miss a client or new business call with a team of PAs with legal industry experience

Outsourced Switchboard

Outsourced Switchboard

Manage multiple phone lines at once with a fully managed and professional outsourced switchboard

Managed Live Chat

Managed Live Chat

Give quick answers to simple questions and free up more time by installing live chat on your website.

Why Choose Our Answering Service For Solicitors?

We record every call we handle for you, not only so you get all the information you need, but also so you can review how our legal answering service is handling your firm’s calls. If you’re ever not happy with our answering service for lawyers, tell us and we can make it right. Plus, because we know legal firms often need more support than a simple messaging service, we can deliver a full call management and transfer facility. We can even help set up online forms that formalise and standardise the information we collect so you’re always getting the details you need, when you need them.

Experienced PAs

Our answering service for solicitors is staffed by virtual assistants with extensive experience in the legal sector so they know how to handle calls professionally and with the discretion you'd want for a leading legal service.

24/7 Access

You can access your messages, call recordings and account information 24/7 through your dedicated client portal and mobile app so you can stay on top of your call management at all times.

Clear Services

As part of our answering services for lawyers, you get instant access to the full call recording of every phone conversation our PAs have with your customers so you can hear exactly how we deal with calls.

Simple Pricing

Not only do we price all calls to the second, not charge for answering sales and nuisance calls and not add a premium to out-of-hours call answering, we optimise your bill every month to keep you on the best tariff for what you use.

Qualify More Leads

As well as answering all your calls, our legal PAs can help with your new business efforts by qualifying leads before passing them to your sales team.

Proven Service

Solicitors and legal firms have trusted our legal answering services to represent them on the phone to customers for over a decade. We're proud to continue delivering proven results for customers.

A Trusted Legal Answering Service


Featured Case Study
The Legal Stop

Legal firms can ensure that all calls into their business are answered, by using FFB. Their clients receive an excellent standard of service whilst their legal team are meeting clients or attending court.

What OurClientsHave To Say About Us

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Face For Business support and suit our ever changing needs alongside providing help!

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Every step of the process was fully explained, with regular updates.

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I recommend them to everyone and I’m always full of praise for the service.

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A very slick operation, would highly recommend!

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Nothing is too much trouble and they're always on hand to answer any queries.

Get The Best Telephone Answering Service For Law Firms

Call us today to find out how a telephone answering service can benefit your legal firm.

Frequently Asked Questions

What kind of legal answering service can you offer our law firm?

You have a range of calls coming into your office all day. Some urgent, some not, but many are sensitive in nature and require the highest standards of professionalism and discretion to keep confidence high among your clients.

Our answering services for solicitors and lawyers comprises a team of virtual receptionists who specialise in call answering and admin services for law firms, but there is no one size fits all service that will work for you.

That’s why we work with you to build the best package of services based on your law firm’s individual requirements and budget.

We can take on any level of legal telephone answering, from taking over partial management of your firm’s call answering, to dealing with every incoming call you have, and making sure your messages get to the right people.

If you need something extra from our legal answering services, we can help create a full virtual switchboard for your law firm, ensuring every call is dealt with and passed on to the right associate every time.

How much do your answering services for solicitors cost to set up?

We don’t charge set up fees so you’ll have no additional cost other than the price of the legal telephone answering or virtual receptionist package you choose.

Plus, we don’t believe in trying to confuse customers with complicated pricing structures, which is why all our prices are completely transparent, so you can see what you’re paying for with our answering service for lawyers, and exactly how much it will cost.

You can get more pricing specific information by calling a member of our team on 0333 232 1007.

How can we be sure your answering services for solicitors will work for our law firm?

We know it can be hard to judge the effectiveness of a new legal answering service until you’ve used it for real, which is why we offer all new customers the chance to sign up to a free, no obligation, 7 day trial of our services. Alternatively why not just ask for a testimonial or recommendation?

You’ll get full access to our answering services for solicitors so you’ll see how it works and fits into your business.

If you decide it’s not for you, there’s no need to carry on after 7 days. Simple.

Can I upgrade or downgrade my legal answering service at any time?

Yes, absolutely.

We’ve helped enough law firms over the years to know you can’t always predict how busy you’ll be at any given time.

So all our answering services for solicitors and law firms are fully scalable to match your needs, however they change throughout the year.

We are one of the few legal answering services who simply optimise your bill every month at no added cost. If you use less, you pay less and if you use more we give you the best rate for what you use, ensuring you’re always on the best lawyer answering service plan for your firm.

If you need to change again later on, just get in touch again and we can work something else out for you.

Can you deal with after hours legal telephone answering for our law firm?

Yes we can.

You work long hours but you’ve got to clock off sometime and go home. But just because you’ve clocked off, doesn’t mean your business has.

Our out of hours legal answering service ensures all your calls continue to be answered properly and quickly, even when your business is shut down for the day.

If a call comes in after we’ve finished (after 8pm Mon-Fri, after 5:30pm Sat and after 4pm Sun) we’ll create a personalised voice message for you, or we can arrange to have urgent calls forwarded to a designated number to be handled by a member of your team in person.

What can we do if we lose a message you’ve sent to our firm?

All calls made through our legal answering service are automatically saved along with your messages in your dedicated client portal, so they’re easily retrievable if you misplace a message after we’ve passed it on.

Plus, because our answering services for solicitors provides you with access to the full audio recording of every call that comes into your business, you can make sure we’re dealing with calls exactly as you’d expect.

Can our call answering for solicitors help you?