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When it comes to managing inbound calls, investing in an outsourced call answering service can be a more cost-effective option than hiring a receptionist while also providing better customer service...
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Keeping up with inbound calls can be chaotic without having someone available to answer the phone at all times. Relying on employees to answer the phone can be hit and...
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Customer service is much more than having someone available to answer customer queries or concerns. It’s now about being more proactive in creating a great ‘customer experience’ that helps customers...
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Nearly nine in 10 customers say they are likely to make repeat purchases from companies that provide a great customer service, according to Salesforce. 89% of customers are more likely...
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Not every customer is going to get through to the right person first time, but a big part of customer service is making the process of communicating with you as...
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Remember the days when contacting a business meant only having a phone number to call or a physical office or store to visit? Today those are just a few options...
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Call management might seem like an easy part of business – it’s simply making sure callers get to the right person when they call. But it’s not as easy as...
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Customer service can be the difference that sets your business apart and ultimately leads to success. At Face For Business, we’re trusted to be the front line of customer service...
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Customer service has become just as important as products and prices when it comes to winning or retaining customers. With so much competition and many companies often selling the same...
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No matter how much you invest in great customer service, things aren’t always going to go to plan and you’re inevitably going to deal with unhappy customers. There may have...
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A professional ‘front of house’ can benefit any business, of any size, in any industry. It can take the pressure of answering every inbound call to your business off the...
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In 2025 the UK’s existing phone network infrastructure, the Public Switched Telephone Network (PSTN) and Integrated Services Digital Network (ISDN), will be switched off. This will be the biggest shakeup...
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