Outsourcing Customer Service: Pros and Cons
With 58% of customers saying they’d be prepared to pay more for the same products if they knew they’d get better customer service, it makes sense that this is a...
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With 58% of customers saying they’d be prepared to pay more for the same products if they knew they’d get better customer service, it makes sense that this is a...
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We’ve been answering calls and helping clients improve their customer service for more than a decade, so when it comes to telephone answering services, we know what we’re talking about....
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Despite an array of digital communications now available to customers when they need to contact a business, picking up the phone in the hope of speaking to an actual person...
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Law firms live and die on client relationships. The kind of enquiries solicitors deal with on a daily basis means not being available for clients when they need you can...
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We’ll bet this scenario sounds familiar if you’ve ever worked in an office. Someone answers the phone (usually annoyed that they’ve had to stop what they’re doing, or because they...
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First it took our calls, then it helped with our diaries and social lives so it was only a matter of time, and logic, before the mobile device took control...
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Being a receptionist is a difficult job. You’ve got lots of responsibilities to juggle, lots of people needing your time, and the pressure of knowing you’re essentially the face and voice...
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You know what it’s like being a small business owner – especially if you’re a solo entrepreneur. Dealing with the daily operations of your business and trying to push projects...
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When most people think about the benefits of a virtual receptionist for their business, it’s usually in the context of call answering. A virtual receptionist service adds a professional front...
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A virtual receptionist service can add a professional face to your business’ call answering, ensuring you deal with enquiries quickly, professionally and efficiently. But that’s only if you choose the...
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As customers, we’re all more demanding of getting immediate results or quick answers to our questions. It might seem like, with so many different communication channels available, that call answering...
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As a business owner, you’ll know it can be difficult to answer all your calls and deal with customer queries effectively. Outsourcing call answering to a professional service is one...
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