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Phone anxiety in the legal sector What’s causing employees to avoid phone calls

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Phone anxiety in the legal sector: What’s causing employees to avoid phone calls?

Working in the legal industry requires communicating with numerous people on a daily basis, whether it’s clients, colleagues, third parties,…

Why phone anxiety is a real problem in the health sector

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Why phone anxiety is a real problem in the health sector

Phone anxiety is a fear of dealing with phone calls. It’s sometimes referred to as ‘telephobia’ and can manifest itself…

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Phone anxiety in the construction industry: Why are employees scared to pick up the phone

When dealing with phone calls you want staff who are confident and capable of helping customers with enquires, and who…

Phone anxiety in business: Are fears of phone calls holding businesses back

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Phone anxiety in business: Are fears of phone calls holding businesses back?

Have you ever needed to make a phone call at work, and feel your heart start to beat faster in…

writing a great call answering script

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A quick guide to writing a great call answering script

When using a telephone answering service to deal with your business' phone calls it’s important to find a balance between…

strategically outsourcing for business can have some huge benefits

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Strategically Outsourcing to Maximise Efficiency and Productivity

Nearly a third (30%) of businesses in the UK are planning to outsource more of their resources and processes in…

Business Process Outsourcing

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Missing calls in your business? What are your options?

Missing a single phone call costs businesses on average £1,200 per call according to research by BT Business. That’s a…

Business Answering Service

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Problems to look for in your existing telephone answering service

Hiring a telephone answering service should provide you with the peace of mind that no matter how busy you get,…

strategically outsourcing for business can have some huge benefits

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How a telephone answering service helps you avoid nuisance sales calls

Cold sales calls are annoying at the best of times, but when you’re busy running a business they can actually…

how to get the best results from a telephone answering service

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How to get the best results from your FFB telephone answering service

Partnering with a telephone answering service can guarantee you never miss a phone call in your business, meaning you never…

Telephone Answering Blog

Business Blog

The Ultimate Guide Professional Call Handling Services

From social media, to chat bots, to email, to contact forms, there are so many ways for businesses and customers…

telephone answering

Business Blog

How much money are you leaving on the table by not answering the phone?

Sales from gift cards and vouchers increased by nearly 25% during the first half of 2021 compared to the previous…

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