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10 common concerns about using a telephone answering service

10 common concerns about using a telephone answering service

We understand that when it comes to your business, you want to be in the driving seat and handing things over, especially the phone, to someone else can be hard.  At Face for Business we offer a comprehensive service to start-ups, established nationals and everyone in-between.  You might have reservations about whether a call answering service would work for you so let us try to put your mind at rest…

As a call handling company, we make it our business to know your business

1. Your company won’t know my business
In a nutshell, it is our business to know your business. Your PA will get to know you and your business during an initial welcome call and will have researched your company by reviewing your website.  Our clients update their PAs on a regular basis, so they know of any company updates, staff absences, business trips, training days etc.

2. I won’t be able to ring my PA and tell her my whereabouts
We have this covered. Your PA will know where you are and what you are doing because you will have access to the FFB portal so you can update your status and they will be able to see where you are. You can also call us with your plans and let us know of any schedule changes, even at the last minute.

3. The PAs won’t be personable or friendly
As well as all our staff being IQ and psychometrically tested, we also interview and assess them to a very high standard.  Your PA will answer your calls in a calm, professional manner and if you want to check exactly how they are doing, we offer call recording for all clients, so you can hear for yourself just how great they are!

4. They don’t care about my business as they don’t work in my premises
You PA might not be sitting in your office but it is their job to act on your behalf and to be an extension of your team. We guarantee that your calls will be answered professionally and you can be assured everyone dialing your number will receive a first-class service.

The service that Face for Business provide is exceptional, professional and discreet. Since we commissioned FFB to manage our telephone calls we have had fantastic feedback from clients who believed that our dedicated interceptor was in fact a member of our staff. Thank you for a 5 star service!

5. I won’t get my messages quick enough
There is no time delay with our service. Your call is taken, the details are processed and sent to you immediately via email or text.  Every call is also stored on your client portal for you to access at any time. Even if your mail becomes unavailable, as long as you have the internet, you’ll be able to check your messages as and when you need to.

6. It takes too long to set-up/ I have no time to set it up
You really don’t have to do a thing. We talk about what you need, when you need it and then you leave the rest up to us – we don’t even charge a set up or line activation fee.   You only need to know the ‘divert’ process and your telephone provider will help you with this.  We’ll be able to direct you to the right department to call.

7. I won’t be in control of my calls
You can decide when we pick up your calls for you, so you are 100% in control of the service. You can also change your requirements and packages because we want you to be happy and confident that you are receiving the best service possible. So, as the needs of your business change we can help ensure you’re receiving the right level of support and that you are on the right pricing package, suitable for the size and type of your business.

8. It’s too expensive
We offer a free 7-day trial so you can see if Face for Business is the right solution for you and with prices starting from £42.00 per month thereafter, can be as little as a take away coffee a day.

9. My PA is uncontactable
Our offices are open Monday to Friday 8.30am to 7.00pm and Saturday 9.00am to 5.30pm. Outside of these hours we can set up a voicemail to capture your messages and email the recorded message to you. We can also send your messages by SMS, or setup an automated greeting for any 24/7 businesses. If your PA is ill or on holiday, a member of their team will take over, and they will be fully briefed about your needs and your business before they speak to any callers.

10. I know nothing about your company
We work closely with all our clients to understand your business’ services and products, what type of calls and customers we’ll be dealing with and how you like calls to be answered.

Partnering with you means we have a deeper understanding of your company and means we can provide a more personalised service.

But you don’t just have to take our word for it, this is what one of our existing customers has to say…

We’ve tried lots of call handling options in the past, and by a mile Face for Business is the best. The staff are friendly, professional and, most importantly, completely self-sufficient. The time required on our part is absolutely minimal and they are perfectly happy to customise and tailor the service to suit us. I’d recommend FFB unreservedly – it’s a fantastic service!

Visit our case studies page here to discover more proof that our service is a fantastic choice for you and your business.

We hope we have answered all your questions but if you would like to know more about the services we provide and how we could help you, get in touch on 0333 323 1007 and we would love to have an informal chat with you!

31st October, 2017

Posted by Face For Business

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