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10 common concerns about using an answering service

10 common concerns about using an answering service

“We’re very precious about our brand and how we conduct our business so it’s something we’d shied away from in the past.”

This is what one of our clients, Ben Washington of Lancasters Estate Agents, told us when we spoke to him about his experiences before using Face For Business.

In fairness, it’s a common concern that many prospective clients have before they sign up for an answering service like ours.

How your customers are greeted on the phone can say a lot about your business, so it’s hard to trust it to an outsourced partner.

At Face For Business we’ve been delivering answering services for more than a decade to all kinds of businesses.

From small businesses to accountants and estate agents to dentists and opticians.

Which means we’ve heard all the concerns businesses can have about outsourcing their call answering.

So we thought we’d take some time to answer some of the most common concerns here.

As a call handling company, we make it our business to know your business

1. Your company won’t know my business

In a nutshell, it is our business to know your business.

Your PA will get to know you and your business during an initial welcome call and will have researched your company by reviewing your website.

Our clients update their PAs on a regular basis, so they know of any company updates, staff absences, business trips, training days etc.

2. I won’t be able to ring my PA and tell her my whereabouts

We have this covered.

Your PA will know where you are and what you are doing because you will have access to the FFB portal so you can update your status and they will be able to see where you are.

You can also call us with your plans and let us know of any schedule changes, even at the last minute.

3. The PAs won’t be personable or friendly

As well as all our staff being IQ and psychometrically tested, we also interview and assess them to a very high standard. 

Your PA will answer your calls in a calm, professional manner and if you want to check exactly how they are doing, we offer call recording for all clients, so you can hear for yourself just how great they are!

4. They don’t care about my business as they don’t work in my office

Your PA might not be sitting in your office, but it’s their job to act on your behalf and to be an extension of your team.

We guarantee that your calls will be answered professionally and you can be assured everyone calling your number will receive a first-class service.

If you need some more reassurance, you can read some of our case studies here.

5. I won’t get my messages quick enough

There is no time delay with our service. Your call is taken, the details are processed and sent to you immediately via email or text.

Every call is also stored on your client portal for you to access at any time.

Even if your mail becomes unavailable, as long as you have the internet, you’ll be able to check your messages as and when you need to.

There’s some more detail about how our answering service works here

6. It takes too long to set-up/ I have no time to set it up

You really don’t have to do a thing.

We talk about what you need, when you need it and then you leave the rest up to us – we don’t even charge a set up or line activation fee.

You only need to know the ‘divert’ process and your telephone provider will help you with this.

We’ll be able to direct you to the right department to call.

7. I won’t be in control of my calls

You can decide when we pick up your calls for you, so you are 100% in control of the service.

You can also change your requirements and packages because we want you to be happy and confident that you are receiving the best service possible.

So, as the needs of your business change we can help ensure you’re receiving the right level of support and that you are on the right pricing package, suitable for the size and type of your business.

8. It’s too expensive

We offer a free 7-day trial so you can see if Face For Business is the right solution for you.

Our most popular answering service prices range between £90 and £200 a month (we do have lower and higher packages based on what you need too).

9. My PA is uncontactable

Our offices are open Monday to Friday 8am to 8pm, Saturday 9.00am to 5.30pm and Sunday from 10am to 4pm.

Outside these hours we can set up a voicemail to capture your messages and email the recorded message to you.

We can also send your messages by SMS, or setup an automated greeting for any 24/7 businesses.

If your PA is ill or on holiday, a member of their team will take over, and they will be fully briefed about your needs and your business before they speak to any callers.

10. I know nothing about your company

We work closely with all our clients to understand your business’ services and products, what type of calls and customers we’ll be dealing with and how you like calls to be answered.

Partnering with you means we have a deeper understanding of your company and means we can provide a more personalised service.

But you don’t just have to take our word for it, this is what one of our existing customers has to say…

Face For Business has served a fantastic purpose for us, channelling and funnelling some of our incoming calls. We often got responses from customers saying they’d had difficulty getting through to staff, and unfortunately it’s just the nature of a small, busy organisation. Face For Business has massively solved that challenge by filtering calls, taking messages and informing the relevant staff member quickly. The impact that the service has had on our productivity and our employees’ performance has been substantial, which has added to our profitability and our productivity.

Paul Cherpeau, CEO, Liverpool Chamber

Visit our case studies page here to discover more proof that our service is a fantastic choice for you and your business.

We hope we have answered all your questions but if you would like to know more about the services we provide and how we could help you, get in touch

31st October, 2017

Posted by Face For Business

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