With an established record of serving SMEs in the Telecoms and Service Managed Office sectors over many years, Andy and Marie MacGregor were in an ideal position to recognise the growing need for Virtual PA services. Face for Business is a direct response to this business requirement and a natural progression from the success achieved with their existing Telecoms business located at Martland Mill.
In 2007 Andy and Marie purchased the historic mill to accommodate their business, and in doing so renovated each floor of the building to create fully service-managed offices for a range of SMEs. There are currently 24 independent businesses operating from Martland Mill, with tenants representing a mix of businesses and professions, including Accountants, IFA’s, Mortgage Brokers, Solicitors, Stationary Suppliers and Builders. Andy and Marie take great pride in the standard of service tenants receive, and the Mill now boasts a waiting list of businesses wishing to take up tenancy.
Martland Mill reception is headed up by Sue Smith, whose skill in putting tenants first and ensuring all their visitors and callers receive exceptional service is a cornerstone of the business. It was clear early on that the tenants in the Mill really appreciated a great receptionist, and in Sue they have someone who takes customer care to the next level with an old-fashioned approach that is all about quality, service and honesty. Andy and Marie began getting requests from outside businesses for Sue to answer all their calls. Andy remembers one potential client walking into reception and saying: “OK, if you have no space available, can Sue at least answer my calls?”