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Face for Business Blog

We may be called Face for Business, but who are we really? In order to introduce you to some of our fabulous employees we have asked them to tell us about their favourite technologies, apps and experiences as a customer.

Helen-May-14 edited-1

 

Today we’re talking to Helen Christian, our Customer Service and Office Manager.

What was your first mobile phone?

My first mobile phone was a Nokia…I couldn’t tell you the model!

What is your current mobile phone?

I’ve got a Samsung Galaxy s3 mini. I didn’t really want to go down the iPhone route. The rest of the family have all got iPhone’s, but I’m on pay-as-you-go. I just didn’t see the need to pay that much for a phone when you can get a product which is just as good for half of the price – people really tend to pay just for the brand. I wanted the Samsung because it’s got a good camera.

What apps are you currently enjoying?

I love the iTunes app, and I use Facebook quite a lot. Guilty pleasure alert: I’ve got to about level 70-something on candy crush saga but now I’m completely stuck! I decided it was impossible and I haven’t missed it since, I must have wasted a good few months on that app last year!

What feature would you like to see introduced to mobiles in the future?

I want something that could switch the washing machine or cooker on. I would use it from work to get things done at home when I’m not there.

What social networks do you use?

I use Facebook, and I’m on LinkedIn too but I don’t use it that much, but I’m on Facebook everyday! It’s been brilliant for getting together with old school friends. I also use it to keep in touch with my family … and for looking at people’s photos!

Do you wish you had a personal assistant?

I’d love to get some help with the housework! I seem to manage everything else.

Have you had any bad customer experiences recently?

I’m looking for a new car and I booked a test drive for the new Mercedes Benz C class. I got a call the morning before I was due to go asking how I was planning to fund the vehicle. The salesman talked about finance options but I planned to pay with cash. Despite repeating that fact, he persisted on taking me down the finance route. I explained that I hadn’t even taken the car for a test drive yet and that we could talk more once I had. He ended up getting really annoyed with me because I didn’t want the finance option so I cancelled the test drive. That’s really not the way you should deal with prospective customers!

What about on the other side, have you had a particularly good customer experience recently?

I ordered my daughter a new bed Furn-on. They are based in Sunderland and I live in Liverpool. They charge around £40 for postage and it can take up to 15 days for delivery. I wanted the bed for the weekend so I called on a Wednesday and they offered to deliver it on Friday free of charge. It arrived as promised on the Friday. I was really impressed, they couldn’t do enough for me!

What do you believe are the best types of messages?

Well, we call answer for a lot of driving schools and instructors and we receive positive feedback for those messages that include all the necessary information for the driving instructors, so we always ensure that we take down names, postcodes and telephone number, obviously, as well as the pupil's availability.  We also ensure that when we answer phone calls on behalf of driving instructors, we have the prices to hand to entice the potential pupil to book a lesson whilst on the call.

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