When your customers call, you want them to receive high levels of customer service. In order to do that you need to know what it’s like to be a customer. We want to show you the face behind our business by introducing you to some of our employees.
Today we’re talking to Victoria Collins, Personal Assistant.
What was your first mobile phone?
It was a Motorola in 2000. Classic!
What is your current mobile phone?
It’s a Nokia. I’ve always liked Blackberrys and had them for years, but it was cheaper to buy a Nokia handset than it was to buy another Blackberry when my previous broke. I really like it for the QWERTY keyboard, I find them much better to use than touchscreens.
What feature would you like to see introduced to mobiles in the future?
I want an app that could switch my oven on and off, that would be great. Or a remote control that could do the washing, ironing and hovering all controlled from my phone. Basically, controlling appliances!
Have you had a good customer experiences recently?
I recently had a carpet cleaner visit who was very efficient and polite. She was extremely professional and pleasant.
If you could have any celebrity record your answer phone message, who would it be?
I would choose Ruby Wax. She is really funny and I lover her manner and accent.
If you had to give up your phone or your TV, which would choose?
I would definitely choose to keep my phone over my TV. I don’t have time to watch TV, but I need my phone for work and to contact my family. It’s absolutely essential.
What social networks do you use?
I only use Facebook. It’s great for keeping in touch with my family and friends.