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Face for Business Blog

 

Are you accountancy looking to outsource telephone calls during your peak periods?

Face for Business (a UK business telephone answering service) already works with a number of Accountants across the UK, helping to manage their calls and messages, particularly when they are busy or out and about in client meetings.

Our call handling service works really well and helps add value to accountancy practices by ensuring that all opportunities are captured. We undertook some research recently, and the findings were that just one missed call in this industry could be worth in excess of £1000 to their business.  This proves that it is imperative that all of your calls are being answered promptly and professionally, and that those new
client calls are captured in order to help their business grow!

 

Would you like to increase your client fees by 24,000 per year?

Face for Business surveyed a number of accountants within the SME sector, some with receptionists and some that try to answer their own calls and manage without a receptionist, and found that accountants agreed that their calls regularly rang out or went to voicemail. People were either busy, on leave or in meetings. Our research found that if you take an average of £2,000 for your first year client fees - if you missed just one opportunity a month, you could miss out on £24,000 a year. Missed two per month and its £48,000.  An accountant without a receptionist may not be able to justify a full time receptionist initially, that’s how Face for Business’ call answering service can assist. With our flexible packages, you can use us some of the time – during your busier periods or when you are with a client. Or, use us all of the time when your business has grown and you will discover that our service actually meets your needs.


Have a watch of our short video which presents our case for outsourcing your calls.


 

 

 

Our Accountancy clients had the following to say about us…


Alan from Tax Matter Accountants

"Since using Face for Business to answer our calls we have been able to concentrate on running our business in the knowledge that no calls are ever missed now and potential new clients are not lost. It also means that existing clients never again have calls not answered. Annette has always answered our calls in a professional and helpful manner and whilst we are still in a stage of progression with our business set up, Face for Business will become a very important part of our business, handling almost 100% of our incoming calls. This has meant we have not had to employ someone to answer phone that we could not actually afford. Providing jobs is a priority, however, sometimes a small business simply cannot afford lots of staff and Face for Business rates have helped us without costing a fortune".


Mike from MJH Accountancy

“Face for Business gives me the freedom to concentrate on working on the day to day demands of my practice without worrying about missing important calls from my clients or potential clients. Each time I get a call I am immediately informed by my dedicated PA, Annette.  When I have asked my clients about their experience when calls have been handled by Face for Business, they say the service is professional and a delight. My PA Annette answers all my calls as though they she is with me in my office and is part of my team.  Annette is always available to speak to and is always happy to help. I look forward to continuing our relationship with Face for Business”.


Beaumont Accountants

"We approached Face for Business as after we lost our receptionist, we were slightly hesitant before making the move to outsource the calls, and we worried that our customers would not get the personable approach from a telephone answering service.  Following the initial meeting, Face for Business set up our account and started answering the calls, and soon enough Annette, our lead PA, and colleagues have become a vital part of our business answering our calls, transferring people through or taking messages where required, all done in a friendly yet professional manner. We love how easy it is to update Annette with our whereabouts either via the portal or a call and now we have no lunchtime or annual leave cover to manage. Most impressed are the partners who see a better consistent service for our customers with a considerable saving to our costs. We recommend Face for business to our clients regularly".

 

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