Well, it’s simple, our PAs go the extra mile for our customers and aim to deliver outstanding quality, service and value! Read our mission statement in full here.
From the outset, we wanted our PAs to have a wealth of life experience, which ensures that they are familiar with most lines of businesses, and are able to think on their feet, as well as having a breath of work experience.
Rigourous Recruitment Schedule
Before we employ our PAs they undertake a rigourous recruitment schedule. They are IQ and psychometrically tested and embark on an intensive training process, which includes working closely with our existing PAs, who have set the benchmark, and training with them for weeks before they take their first call – as we aim to get it ‘right first time’.
Wealth of Business Knowledge
All our PAs are professional, polite and helpful, and aim to develop a great rapport with their clients and their callers. Not only do our PAs come with great life experience, they also have a wealth of business knowledge, coming from a variety of backgrounds as well as welcoming new challenges from new business sectors. Whilst our PAs are virtual to customers, Face for Business does not employ virtual PAs.
Bespoke call answering system
Our PAs take pride in their role as your PA, and even have an input into how our bespoke call answering system is developed. They are consulted when new software is introduced, and have been instrumental in applying themselves to help create databases and systems that make their role as PA effective as possible.
Best PAs in the UK!
The above are many reasons why you should use us for your telephone answering service. As well as having the best PAs in the UK, we also encourage our clients to monitor our system, by allowing them to provide constructive feedback on each call, which is always followed up by our Office Manager. Our Customer Service Strategy is what makes our clients stay with us.
Here what some of our clients have to say about their PAs…
In summary, putting your call handling requirements to Face for Business ensures that you and your callers are receiving a personal first-class telephone answering service.
Call us today for your free 7-day trial on 0845 031 3232.