How do you manage your calls when you’re busy?
As the economy increases and we can finally see light at the end of the recessional tunnel, IFA’s workloads are bound to increase - so let us help you manage it.
So, why does an independent financial adviser need a call answering service?
We’ve received numerous feedback from our IFA clients, and the main reasons are:-
• Calls were going to voicemail on mobile phones, with no message left
• Calls were going to answer machines on the landline
• Calls were being diverted from land line to mobile then to voicemail
Without having someone to answer your calls, your potential caller may not leave a message and they may go to one of your competitors… (See our caller satisfaction survey results here). That’s why Face for Business is keen to appraise Independent Financial Advisers of the benefits of using a call handling service, such as ours.
If an IFA was to miss one call, this could equate to missing out on between £12,000 and £48,000 in fees and income! Can you afford to let your calls be missed?
IFAs want a professional voice on the end of the phone.
Most of our IFA clients want someone on the other end of the phone to represent their business when they can’t. Our PAs really do make it their business to know yours, demonstrating this by holding a screen sharing meeting prior to going live with your call. They find out all the details required and upload your call handing instructions onto our bespoke call answering portal.
Excellent Customer Service Ethics
Let Face for Business also contribute towards your customer service provision. Many of your clients, which you may have built up over a number of years, will appreciate hearing a voice on the other end of the phone, and someone to give details to, or describe a situation too. Look how we keep our call handling real here.
The main concern from IFAs is that if their calls are not answered they will go to their competitors, and as an independent, capturing these calls are most important! Have a look at our testimonials from clients in your sector here, to see how they value our answering service.