So, you’re all ready to go with the big office move, and have organised for the removal firm to transport your business to another premise. You’ve contacted your clients, you’ve notified your utility companies, and all staff are raring to go, but, how do you ensure that you have call answering continuity during this stressful process?
Telephone answering service
The Guardian published an article recently (read here) which provided a checklist of things to plan and note in the event of an office relocation project. There are some really useful points made, including setting a date, budgeting, on-boarding and even a launch party. But one thing they didn’t go into detail about was the idea of using a telephone answering service as fail safe in communication.
Communication is key
As the article noted, communication is key, and we totally agree. Do you have a fail-safe in place in case your phone provider has not transferred and set-up your lines in time? We provided an emergency solution to a Manchester based company whose phone lines went down without any backup in place. Face for Business stepped in with a call handling solution, which meant that this company maintained a phone presence throughout their office relocation.
See what the company had to say about how we helped them during this important transition...
This is just a quick note to express our sincere thanks for the support we received from Face for Business during our recent office move to Manchester. Due to the logistical challenges of migrating 2 offices into 1, at very short notice, we were left without the use of a telephone system and were unable to answer our inbound telephone calls, which are the lifeblood of our business. Thankfully, Face for Business stepped in quickly to provide a solution for handling our calls and diverting them through to the relevant emergency and staff mobile numbers as appropriate. Throughout the process Face for Business were friendly and courteous to our callers and demonstrated a knowledge of our business, which helped make the transition appear seamless. Thanks again for your professional support.
Want to try our call handling service for free?
See one of our previous blogs on office relocation here, which has a few more ideas and suggestions. We hope you find the information helpful, and should you decide that you need to look into using a call handling service during your office move, please call us on 0333 3231 007 or complete our online form to set up your seven day free trial.