As a retailer, how do you ensure that you monitor your incoming calls at peak periods? We call handle for many businesses from the retail sector, and we find that they really value our service during the busier shopping periods. Examples of sectors our service works well within are kitchen, bathroom and furniture showrooms and high end independent retailers, who need some support.
Telephone answering whilst you are with your customer
The way in which our telephone answering service works is that we answer your calls when you can’t. Whether this is because you are on the phone, with customers checking on deliveries or helping with stock enquiries, you can ensure that you never miss another call. We have two packages that you can benefit from:-
- Message Only Package – we simply answer your calls, in your name, and send you on an email or text.
- All In PA – we answer your calls as per our message only package with the added function of being able to transfer your caller to specific extensions or staff.
Increase customer satisfaction
We find that retailers such as kitchen and bathroom companies, jewellers and furniture companies really benefit because they like to ensure that they portray an excellent customer service image. Research has shown that customers tend to get frustrated when they can’t speak to a person on the other end of the phone – so by transferring your calls to us, you gain peace of mind that your customers are speaking with a professional and polite member of staff who can advise on when calls will be returned. Have a look at our Caller Satisfaction Survey here, to gain more insight into customer expectations.
One missed call could mean a missed business opportunity and lost revenue. If you manage your incoming calls and divert them to our phone answering service, we capture those new client details for you, portray a professional image on your behalf, and give your caller the satisfaction that they have spoken to someone and their query is being dealt with.
Don’t get caught out in the Christmas countdown
It's nearly the busiest time in retail, and we’d like to offer you the opportunity to trial our phone answering for free for one week. Alternatively, you can take advantage of our Holiday Package which allows you to choose the period of call answering to suit your retail business. Please call us on 0333 3231 007 and speak to a member of our sales team who will talk you through all packages.
We look forward to helping you!