How can we help your business grow is a question Face for Business is asked quite often, and the answer is quite simple – we capture those new business enquiries that you may otherwise miss whilst you’re on the other line, or unable to answer your phone. How? You divert your calls to our telephone answering service in one simple step!
Having experience in call answering for many companies enables Face for Business to provide a bespoke offering for the different lines of business we answer calls for. Whether you are a sole trader or a large SME, we can help your business never miss those vital new business enquiries.
Call handling example 1
Do you work independently? Do you rely on your marketing to drive in new business? What happens when you are with a client and your phone rings? How do you manage your potential customer’s expectations, when your phone line is engaged? Our telephone answering service works extremely well for independent businesses. We are your receptionist! You forward your calls onto your call answering PA, and they answer on your behalf. Approximately 60% of calls for business in this sector are from new client enquiries. If you miss a call from that one client who needs financial advice, or that one pupil looking for an intensive driving course, then you’re potentially losing hundreds of pounds. See how our service works here.
Call handling example 2
Are you a large business with a busy reception and many departments? How do you manage during peak periods and staff absences? Have you analysed your missed calls to see if any are slipping through the net? Face for Business provide an ‘outsourced reception’ which means that when your incoming reception lines are busy, those calls are ‘outsourced’ (or transferred) to our call handling PAs. When the calls comes into our telephone answering service, our highly trained PAs answer in your company name and follow pre-defined call handling instructions that are agreed with you. Take a look at our case studies here.
Missed calls = missed business
The main message that we’re trying to convey is that one missed call could mean a missed business opportunity, equalling lost income. If you manage your incoming calls effectively and divert calls to our phone answering service, we capture those new client details for you, portray a professional image on your behalf, and give caller satisfaction. (See our caller satisfaction survey here).