Are you one of many businesses who regularly submit offers on voucher sites such as Groupon and Wowcher? How do you ensure that all new business enquiries are maximised? Your phone calls may increase tenfold, but how do you meet demand? You have to think about your existing staff being busy with customers or clients, and your existing receptionists may not be able to answer every single incoming call…
Invaluable call handing service
Face for Business support a number clients selling spa breaks, accommodation, products and services with their voucher campaigns, and our call handling has proved invaluable for them. Our ‘voucher clients’ can use us all of the time or just when they have an active campaign on the go. We agree the call answering requirements with them, our PAs are briefed on the nature of the calls, and what details require capturing. We are also able to advise on dates and call back times. Moreover, the script is usually predetermined, and our PAs do an excellent job gaining the correct details, so all our clients need to do is the booking or progress the sale.
Busy phone lines at Christmas?
For seasonal spikes such as Christmas, people tend to buy vouchers for presents, but if the caller cannot get through to you because your lines are all busy, it is a fruitless exercise and money wasted. Using our telephone answering service means that you won’t miss another call – imperative for seasonal increases in enquires. For more information have a look at our blog on call answering for retailers and please visit our testimonials page to see what our clients have to say about our call handling.
Phone answering packages
Our pricing packages are tailored to suit your requirements, and start from as little as £38.00 per month.