What is ISO 9001?
ISO 9001: 2015 is a quality management standard that aids in business efficiency, improves company culture and increases customer satisfaction, thus ensuring a quality product alongside quality processes and procedures.
The quality management system focuses on service, product and customer satisfaction, ensuring a consistent level of quality, continual improvements, and corrective actions, whilst aiding the Company’s dedication to rendering a quality service to our Customers.
ISO 9001 is the worlds most used management system standard and is in use by close to 1 million organisations around the world and is recognised as the standard for quality.
Quality is defined as:
The standard of something measured against other things of a similar kind, the degree of excellence of something – (Source: Oxford Dictionaries)
Having a Quality Management System in place will improve the level of quality throughout the entire business. Every process, in every department, is looked at and documented. These processes and procedures are implemented within the business and followed by all employees
By controlling and regularly reviewing these key processes and procedures, they become a part of the culture within the business, and we are able to deliver a consistent level of quality to our customers and improve our operational efficiency. Enhanced Customer Satisfaction is one of our main Quality Objectives.
Face for Business receives its ISO 9001 certification
Talking the above into consideration, Face for Business is delighted to announce we have been awarded the coveted ISO9001: 2015 certification (Quality Management Standards) via the Alcumus ISOQAR certification, for…
‘The Provision of a telephone answering, virtual receptionist and PA services for UK businesses to all sectors.’
As we provide a phone answering service for many other business, we want to ensure that we represent them in the best possible way achievable. We feel that obtaining this certification proves to outside organisations that we are serious about our service. Therefore, we are proud of our continuing commitment to excellence in producing a quality product and outstanding Customer Service, something we’ve been keen to achieve from the outset. Answering calls on behalf of many different businesses means that we have to have the necessary and relevant processes and procedures in place.
“The resilient service that Face for Business provides allows our staff to focus on their core activities, confident in knowing that all our calls are being managed professionally by Face for Business and that no important calls or opportunities are being missed.” – FFB Client
ISO certified telephone answering service
We believe we are the only professional telephone answering service for businesses to obtain this certification in the UK.
Creating our quality management system and quality manual has been a rewarding and interesting journey and we are very pleased with our achievements, but we know that the work does not stop with receiving our certificate. Improvements and training are ongoing to ensure our continued commitment to our customers, employees and service.
Having the QMS means producing a product/service that meets or exceeds our customers’ expectations. Therefore we offer a continually improving level of service and a great customer experience by meeting our clients’ needs and expectations with a Right First Time attitude to our Customers.
These carefully planned improvements are based on analysis of relevant data and documentation through regular audits and reviews of performance.
“It really helps having a dedicated PA who knows our company so well, as we’ve passed on the important pricing information to our PAs. We are finding that we’re capturing more clients this way, and the calls are handled excellently. We are very happy with the amount of detail that the PAs take from potential new clients, and its great having an extension to our own service.” – FFB Client
ISO 9001: 2015 Certified
After much hard work and preparation, Face for Business had their registration audit with Alcumus ISOQAR in December 2015 and were recommended for certification with no major OR minor non-conformances.
Our certification success was confirmed on the 19th January 2016. Nikki Samme, Alcumus ISOQAR Director, commended us and said….
“Demonstrating a robust quality management framework across such a dynamic business operation is a fantastic achievement. By formalising processes and systems in line with this internationally recognised standard, Face for Business Ltd have become the first Alcumus ISOQAR client in this sector to achieve ISO 9001:2015, outwardly showcasing their commitment to continual improvement. I highly commend their engagement and drive to achieving certification to this new standard.”
Processes, procedures and relevant data are continually monitored, checked and reviewed to optimise and improve our performance and these processes and procedures along with any documentation are carefully controlled to ensure outcomes are predictable.
Continual assessment provides the Company with the necessary tools to improve working practice throughout the entire Company, aiding us to live up to our mission statement:
“To become the UK’s best virtual PA / Receptionist provider, by going the extra mile for our customers and delivering outstanding quality, service and value.”
Come and see for yourself why we passed the Alcumus ISOQAR Audit for telephone answering services.
If you would like to trial our telephone answering service to see for yourself why we passed the ISO 9001: 2015 process, please give us a call on 0333 323 1007 to discuss your requirements, and to start your 7-day free trial.
Face for Business- Head for Growth – Our PA’s are the difference.