Sarah joined the team at FFB in July 2016. She thoroughly enjoys being part of team and thinks it is like a big family! Read on to find out more about one of our phone answering PAs!
“Here at FFB we use a bespoke system which is very clever and I've enjoyed learning to use it. I talk to many callers throughout the day from all different types of work. The main lines of business that I take calls for are legal, construction and marketing to name but a few! I've had many years of experience as a legal secretary which has given me the knowledge to be able to help my callers.
I like the fact that all calls are recorded here at Face for Business, giving our clients peace of mind that we are doing a good job and they can log in any time to their portal and have a listen! We love it when our clients leave us feedback as we can see that we’re doing an excellent job. In fact, we encourage feedback on each message sent which is very beneficial to us at FFB as we take any development feedback on board and celebrate the positive! Emails are quickly sent to all the PAs when we receive nice comments - these are always good to hear!
In my spare time I love photography and love to take photos of my family and new places. I love travelling and my camera is the first thing I pack! I'm also lucky enough to live near Liverpool which is great to photograph. My kids also keep me busy with their extra curriculum activities, one being karate so I always try and stay on their good side!!
A selection of Sarah's photo's.
Hogwarts Castle at the Wizarding World of Harry Potter
Ocean Drive, Miami
View from the top of the Rockefeller Centre, New York - Sarah actually won a photography competition using this photo!