Multiple sites, hundreds of staff and international customers are part and parcel of running a big business and there is huge pressure to get everything right. From great branding, a reliable post room and decent cup of coffee, it is often the attention to detail that can make a real difference to the way a business is run and the reputation it runs with. At Face for Business we provide call answering services for all manner of businesses, big and small. We know that a ‘one size fits all’ approach isn’t realistic and we work with each and every client to find a bespoke solution that fits like a glove.
We care about your company reputation just as much as you
We know you have built up and earned your company’s reputation which is why we know it’s crucial to get to know your business before we start answering your calls. It is so important that our PAs understand fully the responsibility of answering your calls, which is why our recruitment process is so rigorous.
Before we employ our PAs they undertake various tests and training regimes, to ensure that every call they answer is handled in a professional manner, using your agreed call handling instructions. We believe that because a real person is answering the phone, questions can be asked, feedback given and callers are made to feel valued and appreciated which adds value to any organisation.
We act as support for your support staff and PAs as well as you
For bigger businesses, we can handle all your calls or answer overflow traffic from your switchboard as and when the need occurs. We can transfer calls to specific departments, extensions or mobile numbers as well as forwarding detailed messages via email or text. This process allows for calls and queries to be dealt with the utmost efficiency and clients are able to go back and listen to how their calls are handled, a service that is very popular.
We will also provide support to your departmental receptionists and PAs when they are encountering particularly busy periods during the day. When they are unable to answer their phones, the calls will divert to us and we’ll take the call and send the message back to the receptionist/PA or to the relevant department – whichever your call handing instructions tell us to. Our PAs build excellent working relationships with your support staff, too.
As well as helping you with your calls during busy periods we are also here for interim cover for lunchtimes, holidays, sickness, or while permanent posts are being recruited for. There is no need to ever feel unsupported with your phone calls. Read more about our call answering service here.
A large legal practice in North Wales has been using Face for Business for the purpose of dealing with overflow calls from their Rhyl office.
We have found Face for Business to be an asset to the firm in that they take a number of calls that potentially, we could have missed. It means that we are capturing first time clients who, in all likelihood, may have phoned other firms. It has also removed the potential problem of clients complaining that their calls are not answered as soon as practically possible. In addition, we have found the call handling of the staff at Face for Business to be excellent. Our clients have commented on how friendly and helpful they are. Therefore, we would recommend Face for Business to any large firm, to undertake call handling work.
Save HR costs as your business grows
As your business grows, our services can grow with you. Rather than having to add more phone lines, take on more staff and even increase current employee workloads to deal with a rise in phone enquiries, we can take care of all of this, and you will come to rely upon our service for the management of your overflow calls, saving you the cost of employing additional staff to cover peak times or, as mentioned earlier, staff are absent.
Back-up for training days, departmental meetings or even office move
We aren’t just here for the day to day needs of companies, at Face for Business we can also offer you additional support during essential team meetings, away days or departmental meetings. Never worry about overloading another department with your call volume again. Simply let us know when you are out of the office, let us have specific call handling instructions for each member of staff and we can inform your callers of when to expect a return call, or can even transfer to other staff, wherever they may be based!
Disaster recovery or emergency phone answering support
Additionally, we also know that while technology can enhance a business, it can also bring it down. Don’t worry, if your phone system goes wrong, all your calls can be re-routed by us so nothing is missed, as was the case when we provided emergency fully outsourced reception duties for a large commercial company based in Manchester…
Due to the logistical challenges of migrating two offices into one, at very short notice, we were left without the use of a telephone system and were unable to answer our inbound telephone calls, which are the lifeblood of our business. Thankfully, Face for Business stepped in quickly to provide a solution for handling our calls and diverting them through to the relevant emergency and staff mobile numbers as appropriate. Throughout the process Face for Business were friendly and courteous to our callers and demonstrated a knowledge of our business, which helped make the transition appear seamless. Thanks again for your professional support.
If you would like more information about our fully outsourced reception for larger businesses you can visit our webpage here. Alternatively, please call us on 0333 323 1007 and we’ll be happy to have an informal chat about our service.