We provide telephone answering services for Gerrard’s Carpet Cleaners. Gerrard’s has been with Face for Business for just over a year now, and we have developed an excellent working relationship with them. As the nature of their job is to be out of the office, meeting clients and viewing jobs, they were concerned about the number of calls they were missing.
The main reason why Gerrard’s came to Face for Business is because they didn’t feel the need to employ a full-time assistant. They cherish the fact that they can stop ‘worrying about missing important calls’. Not only do we take calls from existing clients, we also capture many new clients for Gerrard’s, and have effectively contributed towards the growth of their business. Gerrard’s like the fact that their messages are emailed to them, and they can check them whilst out and about, and can respond as necessary.
Face for Business’ contributes towards their service by:
- Allowing Gerrard’s to attend appointments without worrying about missing calls.
- Providing a cost-effective alternative to a full-time receptionist. Our message packages suit their needs and budget, therefore reducing overheads and associated employment costs.
- Maintaining their professional image by answering their calls promptly and taking messages from their existing clients, helping provide a better customer experience.
- Capturing new clients by taking down detailed information and acting on behalf of Gerrard’s, ensuring that no calls are missed and preventing the caller going to a competitor.
Face for Business are an excellent company. As my job demands me meeting some of my potential clients face to face it does take me away from the office. I don’t require a full time assistant and this is where FFB comes in. My dedicated PA answers my calls as if she is actually sat in my office. The service stops me worrying about missing important calls and losing new clients.
I get an email after my PA has taken a call and I can check these on my IPad while out and about. I can get back to these clients immediately. It also saves me having to take nuisance sales calls which could possibly make me late for my appointments.
When I have asked my clients about their experience when calls have been handled by FFB, they say the service is very friendly and professional.
My PA is always available to speak to and is always happy to help and with a monthly catch up call I know everything is being done to help my business run smoothly. I look forward to continuing my relationship with FFB.
GERRARD’S CARPET CLEANERS