Face for Business Blog

 

Telephone Answering PAs Face for Business


You might think that a telephone answering service PA simply answers the phone and sends on messages, but at Face for Business we like to think we add something a little special to the call answering service mix. After all, as our USP indicates, “Our PAs are the Difference!” But why do we think this? Quite simply, we listen to customer feedback and continually build on our relationships with them. It really does make all the difference to our clients and their callers’ experiences!  Over the years we have built up an impressive team of capable, professional and knowledgeable staff who love their work and consistently exceed expectations. They are driven by providing an excellent customer service and fully take on board our mission statement of ‘going the extra mile’.  Click here to read our full mission statement

 

Helen, the Face for Business Office Manager, explains more...

I have worked for the company for over four years now and I am extremely proud of the team we have built. When we’re recruiting for new PAs we look for applicants who not only demonstrate an excellent understanding of what fantastic customer service looks like, but we are also extremely keen to ensure that they will fit into our team. There is a real ‘feel good’ factor here and everyone works hard to ensure we give the best possible service. I genuinely believe this atmosphere translates itself into the manner in which we handle our customers’ calls and why many new customers choose us over our competitors.


All our PAs are IQ and psychometrically tested and their skill sets and backgrounds are matched to a wide range of businesses, from creative start-ups and designers to national organisations, so we get the best fit for everyone. Visit our Clients Like You page to view who uses telephone answering services and see a sample of the clients we answer calls for.  You can read a number of client case studies there, too. 


Louise is a lead PA, and says...

I look after our contractor clients, ranging from electricians and builders to alarm businesses and cleaners and ensure they don’t miss the calls which could ultimately lead to a loss of business.”
Electrical Company, North Wales, confirmed that Louise and her team are doing a fantastic job: “Before using the Face for Business telephone answering service any new enquiries would direct to my mobile and often would not always get answered. Or being in the construction industry, I would not always be in a location that's suitable or safe to answer - but now with Face for Business' service every call is answered professionally, and an added bonus is that sales calls are turned away which means I can spend more time running my business.


Lynne answers calls for businesses in the aesthetics industry as well as private medical practices, dentists, osteopaths, podiatrists and psychologists. She says...

Before I started at Face for Business I looked at other positions but felt that this team was the most professional and friendly. All the PA`s are welcoming and this reflects in their manner to customers, nothing is too much trouble and we always ‘go that extra mile’ to make sure everything is perfect!


Lip Doctor Aesthetics, commented...

It really helps having a dedicated PA who knows our company so well. We are finding that we’re capturing more clients this way, and the calls are handled excellently. We are very happy with the amount of detail that the PAs take from potential new clients, and its great having an extension to our own service.

 

Telephone Answering PAs Face for Business


A large proportion of our clients are from the driving instructor sector and are using us to support them whist they are out teaching. Sharon talks about her role in this area…

Instructors are out on the road every day, for long periods of time, so the chance of them having the time and resource to answer their calls is quite slim and the chance of them missing opportunities are great. As well as answering calls, I have the knowledge and expertise to make bookings and take payments, saving clients a lot of time.


Go Learn to Drive, commented...

I've been using Face for Business for a number of years. They give a good professional service. Having someone answer the phone for me during the day is crucial for business, especially driving schools, where answering the phone whilst on lessons is not acceptable.

 

Why not call us today for an informal chat on 0333 323 1007 to find out how taking on a Face for Business phone answering PA could be your best decision of 2018. 

 

 

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