It’s been a busy couple of months here at Face for Business. We’ve been evaluating our service and have recently introduced Live Chat, which we cover more below. As well as Live Chat there are a number of changes afoot, more details to follow in the coming months. But for now, please read on to discover more about our new services and offers…
Live Chat Service
We’ve formally thanked those existing clients who have taken part in our Live Chat trial in 2019. We are now rolling out Live Chat as a fully manned website chat service. This will provide great opportunities for businesses to ensure that their website visitors are engaged in a ‘virtual’ conversation and can choose to chat with someone who can answer any questions. This website interaction can drive up sales and service levels. We’ve seen a 40% increase in leads to our own business using Live Chat, and are delighted to be able to offer this a service to other businesses now. If you have any questions in relation to our Live Chat service, please call the office on 01704 898400.
Merry Christmas and a Happy New Year!
We’ve almost reached that time of year when we can put our feet up and relax! Thank you to all our clients for choosing us to represent you and your business and thank you to our friends and advocates - we look forward to the coming year and continuing our relationship with you!
During the festive period our opening hours are as follows:-
We are absolutely thrilled and delighted to have reached a magnificent milestone in reaching our ONE MILLIONTH CALL. We discovered earlier this year that we had answered one million calls, and the lucky call handler was Team Leader, Lynne!
Our rapidly growing call handling company Face for Business, has created additional roles for professionals with a natural flair for delivering telephone based customer service that is second to none. If you’re brilliant at quickly building rapport through superb listening skills, and a professional and friendly telephone manner, read on to discover more about this fantastic career opportunity where you’ll be part of a vibrant team with a positive outlook!
Who will I be working with?
Face for Business provide telephone answering and messaging services for businesses of all sizes across the UK. We continuously make significant investment into technology and our people, and have offices situated in a beautiful canal-side location within the scenic town of Burscough. Our growing team currently includes 22 PA’s, who benefit from a modern open plan working environment, and a family-like atmosphere where teamwork and communication flows naturally.
So, what will the role of PA entail?
Reporting to a PA Team Leader and working as part of a busy call handling team, as a PA you’ll receive superb training to enable you to provide first-class customer service to your allocated clients and their callers. You’ll build and maintain relationships with clients to become familiar with each business and their requirements, which will enable you to effectively handle telephone callers on their behalf. There will never be a dull moment or time for clock-watching, as you will be providing a helpful, friendly service and taking accurate, quality messages, that you will then record on the computerized system and relay to the relevant client by email.
What will I need in order to be considered for this PA vacancy?
• Superb listening and communication skills
• Ability to quickly build rapport, and long-term client relationships
• Professional and friendly telephone manner
• Helpful and approachable
• Good standard of IT literacy, with timely and accurate data entry and typing skills
• High level of attention to detail
• A positive, pro-active ‘can do’ attitude
• Ability to work as part of a busy, flexible team
Ideally you will have proven customer service experience gained within a call centre or reception role, although a great attitude, tons of enthusiasm to learn and a brilliant telephone manner are most important.
What will I receive in return?
You’ll be joining a forward-thinking business with ambitious plans for growth, which will present new and exciting career opportunities. You’ll also be able to partake in various social events such as charity fundraisers and staff days out.
Starting Salary: £16,000 per annum pro rata. Plus performance based monthly bonuses up to £250 per month pro rata
Attractive Benefits: PA of the month scheme, Perkbox benefits and discounts, 20 days holiday pro rata plus bank holidays.
Hours of Work: Part time, 16.5 hours per week.
You’ll be working to cover specific shifts Wednesday, Thursday and Friday 17.00 to 20.00 and Saturday 9.00 - 17.30
Location: Burscough (near Ormskirk, West Lancashire). Easy to commute to with excellent road links from Preston, Southport and Wigan.
Contract Type: Permanent
Job Type: Part-time
Salary: £8.21 /hour
Job Type: Part-time
Salary: £8.21 /hour
• customer service: 1 year (Preferred)
We look forward to receiving your call!