A fantastic opportunity is calling for you to work in one of the UK's leading telephone answering services!
Face for Business is a rapidly growing call handling service, answering calls on behalf of hundreds and hundreds of UK businesses. We have roles available for professionals who have a natural flair for delivering telephone based customer service that is first-class. If you’re excellent at quickly building rapport through superb listening skills and have a professional and friendly telephone manner, read on to discover more about this fantastic career opportunity where you’ll be part of a vibrant team with a positive outlook.
Who will I be working with?
Face for Business provide telephone answering and messaging services for businesses of all sizes across the UK. Our ambitious company continues to make significant investment into technology and its people, and our offices are situated in a beautiful canal-side location within the scenic town of Burscough. Our growing team currently includes 17 PA’s, who benefit from a modern open plan working environment, and a family-like atmosphere where teamwork and communication flows naturally.
So, what will the role of PA entail?
Reporting to a PA Team Leader and working as part of a busy call handling team, as a PA you’ll receive superb training to enable you to provide first-class customer service to your allocated clients and their callers. You’ll build and maintain relationships with your clients to become familiar with each business and their requirements, which will enable you to effectively handle telephone calls on their behalf.
There will never be a dull moment or time for clock-watching, as often you will be answering up to 140 calls a day, providing a helpful, friendly service and taking accurate, quality messages, that you will then record on the computerised system and relay to the relevant client by email.
What will I need in order to be considered for this PA vacancy?
- Superb listening and communication skills
- Ability to quickly build rapport, and long-term client relationships
- Professional and friendly telephone manner
- Helpful and approachable
- Good standard of IT literacy, with timely and accurate data entry and typing skills
- High level of attention to detail
- A positive, pro-active ‘can do’ attitude
- Ability to work as part of a busy, flexible team
- Ideally you will have proven customer service experience gained within a call centre or reception role, although a great attitude, tons of enthusiasm to learn and an excellent telephone manner are most important.
What will I receive in return?
You’ll be joining a forward-thinking business with ambitious plans for growth, which will present new and exciting career opportunities. You’ll also be able to partake in various social events such as charity fundraisers and staff days out.
Starting Salary: £16,000 per annum. Plus performance based monthly bonuses up to £250.
Attractive Benefits: PA of the month scheme, Perkbox benefits and discounts, company pension scheme with 3% employer contributions, 20 days holiday plus bank holidays – rising by one day for each year of service up to a maximum of 25.
Hours of Work: Full time, 37.5 hours per week.
You’ll be working on a team rota to cover the office of Monday to Friday 8:30am to 7pm, with shifts to include 8.30am to 5pm, 9.30am to 6pm, and one day per week 10.30am to 7pm. You will also be required to work approximately one in every three Saturdays, which may be 9am to 5.30pm, although there are some shorter Saturday shifts as well. Time off is always given in lieu for any Saturday working.
Location: Burscough (near Ormskirk, West Lancashire). Easy to commute to with excellent road links from Preston, Southport and Wigan.
Contract Type: Permanent
We're looking forward to taking your call!