Face for Business Testimonials
Face For Business is a fairly new start-up business, and we went ‘live’ in June 2013. Since then we have been steadily increasing our client base. Our client feedback is very important to us, as it enables us to monitor the effectiveness of our service, staff and products.
We actively encourage our clients to leave service feedback via our online client and PA portal. This is an area that our clients can access, to review their messages and calls, phonebook entries and also to listen to their calls. Additionally, there is an area where our clients leave feedback for their PA’s. Positive or negative, we want to hear what we are doing well and what areas we need to improve upon. Both types of feedback helps us with our in-house training and development of our PA’s.
Face For Business is delighted to be able to share with you some recently received client testimonials!
Kathleen Kirkland, Kathleen School of Motoring
“I would recommend (and have already) Face For Business for their telephone answer service to any small business that cannot afford or have enough work for a full time paid PA.
As a driving instructor I am out on the road all day and unable to answer my phone during lessons or whilst driving. Having Face For Business look after my telephone calls is a huge relief and help. Sharon, my dedicated PA, understands me and my business, how I work, and is able to talk to the clients, new and old about me and my service. She also books them in my diary for me.
When a client calls me to book a lesson, if I am unable to answer the call, they will simply choose another school and I lose business and money. With Face For Business taking my calls, I never now miss a new client. I pay to have my website show first page on Google and this is wasted if I cannot answer the phone. Also, of course, my existing clients are spoken to and assured that I am out on lessons and an email is sent to me so I can call them at my earliest convenience.
Thanks to Face For Business and Sharon - you are my life savers!”
David Walter, Restoration Design Partnership
"Since using FFB we find the virtual office arrangement has been very beneficial. We have the freedom to concentrate on our work, serving our clients in the knowledge that we do not miss any calls. Annette, our dedicated PA, is a delight and we couldn't have selected a better person. We look forward to continuing our relationship with FFB"
Duncan Powell, Fhoenix Financial Services
“Our customers have asked whether we have employed new staff as ‘the new receptionist you have on board are very professional and courteous. We, at Fhoenix Financial Services are happy in the knowledge that no calls are missed and that we have a dedicated PA for our company, which we feel gives a personal touch and continuity of service for when our clients call up. We couldn`t have chosen a better PA Service to represent the company, and we would highly recommend any business use Face For Business’ call handling and telephone answering service”.
"FFB have provided a stellar service to enable our business to operate without worrying about missed calls or opportunities. At Lilleymans, we pride ourselves on our traditional family values and FFB have completely understood the way in which our business operates. Now we can concentrate on other matters safe in the security that our dedicatedreceptionist is at hand to greet new and returning customers."